We aim to put our learners at the heart of everything we do and therefore value and welcome your feedback. If you have received good service from us, please let us know. We actively invite your comments both positive and negative.
Complaints are an opportunity to improve our services and to put things right for you.
We would encourage you to try to resolve any complaint in the first instance by talking to the relevant person or member of staff. If you wish to take things further, please complete a 3Cs form which are held at main reception and around the College, or ask to speak to the Duty Manager.
Thurrock Adult Community College, FREEPOST ANG1538, Grays, Essex. RM17 6BRLearner Governors play an important role as members of the Governing Body, which is accountable for setting the aims and policies for the College, deciding how to spend the College's budget and helping to draw up the College's strategic plan. Term of office is four years but will end sooner if the person elected ceases to be a learner for more than six months.
If you are interested in becoming a learner governor representative and would like more information please contact Pam Denmark, Clerk to the Governors on 01375 372476.
Do you want to help support learners to succeed in their studies?
At Thurrock Adult Community College we welcome volunteers in a wide variety of courses in our centres across Thurrock.
In return for your time and skills we will offer a full induction and free training leading to qualifications in supporting adult learners, plus your travelling expenses, as well as subsidised fees for a course of your choice after you have been volunteering for a minimum of 3 months.
To find out more about the rewards of volunteering with us please contact Sylvia Maney on 01375 372476 or email s.maney@tacc.ac.uk.
As part of its active consultation process the College is providing opportunities for learners to take part in Learner Forum Groups. These are informal ‘drop in' sessions where learners can talk directly to the Duty Manager about any issues/concerns they may have. Learner Forum Group dates for the year are displayed around Grays AEC.
Thurrock Adult Community College aims to provide all learners, staff and visitors with the opportunity to fulfil their potential regardless of their age, race, ethnicity, culture, disability, religion, sexual orientation and gender. Members of the College (staff and learners) are expected to treat all individuals or groups of individuals with understanding, courtesy, respect and maintain a safe and friendly learning environment at all times.
As part of its ongoing commitment to providing a high quality experience for everyone attending the College, we will continue to improve our services in terms of supporting anyone covered by the Disability Equality Scheme.
We welcome anyone from the local community with an interest in equality issues to come along and be part of our Open Voice Group. Please contact Sylvia Maney for further details.
The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers, learners and visitors to share this commitment.
As a member of the College you have rights but with these also come responsibilities; please refer to the College/Learner agreement and the learner charter; details of these can be obtained from Student Services and the Learner Welcome booklet. Similarly, details of the College's Comments, Compliments and Complaints procedures are also available from Student Services.
The College is required to check that learners are eligible to study and may undertake status checks.
Your local library can support you as a learner and enhance your studies by giving you access to three million books, DVDs, CDs and collections in audio, large print and many languages.
