Frequently Asked Questions - Travel

Questions

General Information

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Answers

General Information

Does Thurrock Council produce a map of Public Rights of Way within the Borough?

There is no printed map, but routes are available on this web site at www.thurrock.gov.uk/maps. Improved Internet plans and printed maps are planned for the future.

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What if I find paths difficult to find or use?

Report the problem to us as soon as possible.
By post to:-
Public Rights of Way Officer,
Engineering Services,
Thurrock Council,
Civic Offices,
New Road,
Grays RM17 6SL

Tel: 01375 652264
Fax: 01375 652780
Email: public.rightsofway@thurrock.gov.uk

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A route I tried to use has been ploughed (or cropped), what should I do?

Farmers are allowed to plough routes that run across fields, but they must reinstate the route within 14 days. If the field is later cropped, they should ensure that the route is usable. Farmers should not plough or crop field - edge paths. If you find a path with such problems, please let us know as above.

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Will proposed speed humps damage my car?

Speed humps are designed so as to ensure that they cause no damage to a vehicle provided the driver adheres to the legal speed limit of the road. Damage to vehicles will only occur when the driver is speeding excessively.

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Will speed humps hinder buses/emergency vehicles?

Speed cushions will be installed in roads used by buses and emergency vehicles to access residential areas. These are specially designed humps that allow wider vehicles to pass over them without undue delay.

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Will speed humps lead to an increase in noise levels?

Research commissioned by the Department for Transport shows that after the installation of road humps and speed cushions the maximum noise levels from cars are reduced. So too are the overall traffic noise levels when cars form most of the traffic stream.

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Will speed humps lead to an increase in car emission levels?

A general reduction in vehicle emissions will be found where the road design encourages smooth driving behaviour. In order to achieve this reduction speed humps are spaced sufficiently close to one another to dissuade drivers from accelerating and decelerating between humps.

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Can I have traffic calming measures installed down my road?

Traffic calming is provided using data supplied by the Police. All roads in the borough are contained within two programmes of work in which the roads, junctions and residential areas are ranked according to the number of personal injury accidents occurring within them. The sections/areas that are ranked highest receive treatment first. Although there is a perceived danger on certain roads, with the limited budgets available we have to treat the worst areas first and then work our way down the lists.

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Can I have 30 mph repeater signs put along my street?

By law we can only put repeater signs up for 30 mph areas where there is sections of unlit road. All that we can sign are the entry points into 30 mph zones.

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I have received a charge on my vehicle incorrectly, what do I do next?

All appeals must be received by the Council in writing within 7 days of the date of the charge. The charge is held in abeyance pending an investigation and if deemed payable a further 7 days from the date of the correspondence is given for the charge to be paid at the lesser discounted amount of £25 (discounted for early payment).

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I wish to pay for the charge over the phone - how do I do this?

Payments by debit and credit card are accepted (a handling charge applies to credit cards). Telephone 01375 652126, giving the details of the card and the number of the Excess Charge Notice.

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There is severe traffic congestion outside our local school. How are you dealing with the problem?

We encourage pupils to walk, cycle or use public transport to travel to school and to decrease car usage. Walking and cycling can boost pupils' health and fitness levels and increased public transport use can cut pollution and congestion. Schools need to develop a School Travel Plan involving teachers, pupils, parents/carers and local residents. The issues that need to be addressed can include implementing safety measures on the school route and discouraging dangerous and anti-social vehicle parking.

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Why is there not a School Crossing Patrol outside my school?

All sites have to meet national guidelines including traffic volumes, pedestrian flows and the complexity of the road layout. Any requests for new sites can be investigated using these criteria.

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How can I obtain information about the times and routes of bus, rail and ferry services in Thurrock?

Ring Traveline on 0871 200 22 33.
Or via the Internet: www.traveline.org.uk.

If you are only interested in local rail information ring c2c rail enquiries on 08457 678 765, or visit www.c2c-online.co.uk.

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Who runs local bus services in Thurrock?

Most local bus services are commercial services, which are the responsibility of private-sector bus operators. The operators (not the Council) control timetables, routes, fares etc.

A minority of services are subsidised by the Council: these services are run by bus operators on behalf of the Council. The Council controls timetables, routes, fares etc. The Council subsidises these services because they are socially-necessary, but not commercially-viable.

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If I have a comment or complaint about local bus services in Thurrock who should I contact?

If the service is commercial, contact the operator.

If the service is subsidised by the Council, contact the Passenger Transport Unit at Thurrock Council, Civic Offices, New Road, Grays, Essex RM17 6SL Tel: 01375 654882.

If you think a complaint has not been resolved satisfactorily you may raise the matter with the Traffic Commissioner, who is responsible for the licensing of bus operators and the registration of local bus services. In particular the Traffic Commissioner can deal with complaints about unreliable bus services. The address of the Traffic Commissioner is:

Eastern Area Office,
City House,
126-130 Hills Road,
Cambridge CB2 1NP

Tel: 01223 531060.

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