When you complain, we listen and act. "You said, we did" lists examples of how we do this, and how it helps us make improvements to the services we provide.
We would like to hear from you if you have any comments or suggestions to help improve our services or if you are particularly pleased with our work. If something has gone wrong do tell us straight away so that we can put things right as quickly as possible. Remember you have a right to complain and we are here to help you so please don't be afraid to ask. We promise to deal with any complaint you may have quickly, fairly and confidentially.
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