Frequently Asked Questions - Waste & Recycling

Questions

General Information

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Answers

General Information

Is the council stopping weekly collections?

No. To reach our recycling targets and to meet the needs of all residents we have increased our weekly collections. We will continue to collect waste every week from your property. A 240 litre wheeled bin for recycling and a 240 litre wheeled bin for kitchen and garden waste.

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Why wheeled bins?

It is widely recognised that the higher performing councils nationally use wheeled bins. Of the top ten recycling councils in 2006/7, those achieving over 25% dry recycling, were on wheeled bin systems. The use of wheeled bins was considered as one of the container types for the following reasons:

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I am disabled and have an assisted collection at the moment. Will this service continue?

Yes it will. There will be an "Assisted" service for anyone who has genuine difficulty moving any waste containers. The Assisted Collection system will apply to whatever system of collection we select. It means that for residents who have genuine difficulty moving containers, operatives will collect and return the containers from and to an agreed point, usually at the front of the property but, for example, it would avoid the resident having to wheel a bin to the boundary.

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How does the three-bin system affect me if I live in a block of flats?

Waste collection from high-rise flats will remain the same, using the existing communal bins.

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Are the bins micro-chipped and, if so, why?

As with all our wheeled containers, your wheeled bins will be fitted with electronic micro-chips. This is purely to ensure that Thurrock can gather important data for our statutory reporting requirements in terms of:

Once data is received we can analyse all collection rounds to ensure they are not over or underloaded, identify areas of the borough where participation is low, be able to forecast the seasonal variations in collected recyclates and plan for the impact that all of these issues have on our other services and waste contracts.

Existing green or grey bins will not be micro-chipped.

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Can I share my bins with my neighbour, as we don't have space for three bins each?

This is acceptable if there is insufficient space for both properties to accommodate three bins each.

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Can I put out extra rubbish for collection in sacks?

Black sacks, etc., that are placed by the side of your wheeled bins will not be collected. All waste must be contained in the wheeled bins with the lids closed.

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