Responses to Freedom of Information Requests

Responses To FOI Requests > February 2011

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Subject:

FOI 2080 - 'Improvement Board': Council's Engagement & Cost Implications

Published Date:

7 February 2011

Request:

I would like the names of the members of the 'Improvement Board' referred to in a letter from the then Under Secretary of State, Shahid Malik MP dated 8th March 2010 to the then Leader of the Council, Councillor Garry Hague.

When was the decision made by the council to engage this 'Improvement Board'? Are there cost implications to the council? Is this 'Improvement Board' still current? Does or did this 'Improvement Board' abide by the processes of local democracy? By that I mean does this board have the power to override responsibilities of members and officers?

Response:

Thank you for your letter regarding the Thurrock Improvement Board. In answering your questions I need first to provide you with the context as to why the Improvement Board was established.

In December 2008 the Audit Commission published its annual Comprehensive Performance Assessment (CPA) 'Direction of Travel' report of the Council. The report judged Thurrock to be a 2 star council that was 'not improving adequately'. At the time all councils were subject to an annual CPA assessment and this judgement of 'not improving adequately' placed the Council, in comparison with all other councils, as being a poor performer. The Audit Commission's summary of its report is attached as an appendix to this letter.

Both Members and Senior Management were disappointed at this judgement and were united in their desire to both address the immediate short term issues of the Audit Commission's report and build long term solutions so that the Council would not be in such a position again. Immediately after the report was published, the Council:

  • Invited key public sector partners to support it by sitting on an Improvement Board that was established to help set and steer an Improvement Programme and maintain focus and direction
  • Externally recruited a highly regarded Interim Chief Executive to help bring clarity, stability and experienced leadership to the organisation during this difficult period
  • Engaged with members, staff and local partners to seek their input and support to develop the Improvement Programme
  • Set out to create a stable and skilled leadership team to lead the Council in the future

The first meeting of the Improvement Board was in January 2009 and initially it met on a monthly basis to enable the Improvement Programme to be developed. As this Programme got underway meetings became less regular and were held every quarter to ensure progress was being made and sustained.
Initially the Improvement Board was made up as follows:

From Thurrock Council

  • Cllr Garry Hague - Leader of Thurrock Council
  • Cllr Amanda Arnold - Deputy Leader of Thurrock Council,
  • Cllr Tunde Ojetola - PH for Housing
  • Cllr Barry Johnson - PH for Central Services
  • Cllr Ben Maney PH for Public Protection
  • Cllr Joyce Redsell, PH for Community, Culture and Leisure
  • Cllr Sue McPherson - PH for Children's Services
  • Cllr Steve Veryard - PH for Environmental Services
  • Cllr Neil Rockliffe - PH for Highways & Transportation
  • Bob Coomber, Interim Chief Executive
  • Andrew Hardingham - Director of Resources
  • Rob McCulloch- Graham - Director of Children, Education and Families
  • Lorna Payne - Director of Community Well-being
  • Bill Newman - Director of Sustainable Communities

External Partners

  • Ian Davidson - Audit Commission
  • Mark Harrison - Deputy Regional Associate, Improvement & Development Agency
  • Andrea Hill - Chief Executive, Improvement East
  • Cecilia Tredget - Director, Improvement East
  • Andrew Limb - Deputy Regional Director, Government Office East

As the Improvement Programme became established and embedded the Improvement Board was slimmed down and its membership revised to consist of:

  • Interim Chief Executive
  • Leader and Deputy Leader of the Council
  • The Leader and Deputy Leader of the Opposition (Councillors John Kent and Val Morris-Cook)
  • The 5 external partners

There were cost implications to the Council associated with the development and delivery of the Improvement Programme. By inviting representatives from Improvement East - this is a local government body that provides advice and grant funding to improvement schemes - to sit on the Improvement Board the Council could access significant grant funding to make the Improvement Programme happen.

In total the Council secured £900,000 from Improvement East. Amongst other things this was used to pay for:

  • diagnostic pieces of work around financial management, corporate governance, procurement, the human resource function, and the contract with the Council's third party contractor so that we could better understand the detail of the Audit Commission's concerns
  • temporary contracted members of staff who were brought in to provide expertise and capacity to address our areas of weakness
  • training and development for council staff to address the areas of weakness identified by the Audit Commission - for example a training programme was delivered around financial management

The Improvement Board was set up by the Council in recognition that it had problems that needed to be addressed and external partners were brought in to sit on the Board so that the Council could access the expertise they could bring.

It was a purely voluntary arrangement and, in the context of the Constitution, it had no powers of decision making. Any significant decisions that the Improvement Board wanted to make were referred up to the Council's appropriate decision making bodies. For example the Improvement Programme that the Improvement Board developed was considered and approved by both the Cabinet and Council.

The work of the Improvement Board and the Improvement Programme has been well received both within the Council and externally. For example the Audit Commission reported in 2009 that the weaknesses that it identified in its report of December 2008 had, been or were being addressed and they were positive about the Council's prospects for the future.

As a result of the ongoing focus on improvement, over the last year, from both members and management a decision was made in December 2010 to formally wind up the Improvement Board and a report will be made to Cabinet on 2 February 2011 that formally notes this.

The Audit Commission's summary of its Direction of Travel 2008 report is as follows:

"There is a fundamental breakdown of relationships between some officers and members, adversely affecting the capacity and running of the Council. A mutual lack of trust and high degree of suspicion is affecting governance arrangements, member decision making, interaction with officers and the ability of officers to operate corporately.

Overall rates of improvement are below average. Benefits payments are slow and some environment services declined, with street cleaning not improving.

Adult social care has good outcomes; recycling and composting are improving; and less waste is sent to landfill. There are good improvements in Children's Services although some performance is still below average. Diversity outcomes are improving, but the Council is below average for people feeling that people from different backgrounds get on well or the Council treats them fairly.

There are some effective partnerships such as with police, with less crime and improving perceptions of safety. Relationships with the Development Corporation are challenging with some major regeneration projects underway and discussions to improve relationships and align plans.

Procurement and contract management are not effective. The Council's accounts were late and needed significant amendments."

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