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We provide the landlord managing role for the Council's own housing stock through Local Offices and the central Rents Office. This includes tenancy management, rents, repairs reporting and empty property management. Local Offices also provide access to other services for the public. Services information |
Data Protection Statement
Housing Services
Tel: (01375) 652880 Local Services: |
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Repairsreport a repair, rechargeable repairs, right to repair, Lettings & allocations introductory tenancies, Tenants surveying, Contact numbers. Gas Safety ChecksAs a landlord, Thurrock Council must arrange a safety check for all the gas appliances and flues in the homes of our tenants - excluding gas appliances that tenants own. Home Safety and Securityfire, electricity, gas and water, protecting your home against burglary, going on holiday, checking identification (ID), door entry phones, concierge, home contents insurance, contact numbers. Independent LivingSheltered housing, adaptation service, grass cutting for aged and disabled tenants. Your Tenancy Explainedtenancy agreement, your rights, your obligations, joint tenancies, changes to your tenancy, absence from your home, lodgers and sub-letting, ending your tenancy, when can the council repossess your home? Moving Hometransfers, flat-to-flat transfers, mutual exchanges, HOMES mobility scheme, temporary moves, domestic violence. Being a Council Leaseholderwhat is a council leaseholder? service charges, insurance, caretaking, repairs, major works, selling your lease, leaseholders' forum. Being a Good Neighbourcommunal areas, pets, living in a flat, your obligations. Menu of Opportunitiesencouraging tenant involvement in the management of homes. |
Rents and Benefitspaying your rent, how your rent is calculated, arrears, housing and council tax benefits. Around Your Homegardens, grounds maintenance, refuse collection, street cleaning, road repairs and lighting, car parking, abandoned vehicles, garages, caretaking. Customer Carecompliments/complaints - how to make them, customer care, service standards, promoting diversity - fighting intolerance. Community Caretakingyour community caretakers have an important role in creating and maintaining clean, attractive, safe estates. Dealing with Anti-social Behaviourdefinitions, what do I do? what happens next? continuing nuisance, noise nuisance (out of hours), court proceedings, eviction, confidentiality, other agencies, harassment. Improvements to Your Homeour commitment to consultation, making your own improvements, compensation for improvements, DIY. Demolitionsproperties affected, alternative housing, disturbance allowance, tenants responsibilities. Your Voicetenant participation, ways to get involved, tenants' compact, supporting involvement, getting the right information, respecting diversity. Customer Service Standardsour main service standards for tenants, including customer care, repairs, moving home, rents, tenancies, caretaking, support and information. |
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Frequently Asked Questions (FAQs) |
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