A new way of allocating council properties began on 20 May 2013. This applies to all applicants for Thurrock Council and Housing Association properties in the borough. Find out more at: Housing Allocations changes from May 2013.
|
Housing estate inspections are carried out to monitor standards. Residents are invited to attend inspections: Advance notice of housing estate inspections (PDF 96.9kB). Services information |
Housing Services
Tel: (01375) 652880 Local Services: Monthly Surgeries Housing surgeries are held for tenants in Purfleet & Aveley, Stanford-le-Hope & Corringham and South Ockendon. For full monthly surgery details see: Local Housing Surgeries Housing Complaints & 'Designated Persons' From 1 April 2013, tenant panels, MPs & councillors can help resolve complaints locally acting as Designated Persons. |
||||
Repairsreport a repair, rechargeable repairs, right to repair, Lettings & allocations introductory tenancies, Tenants surveying, Contact numbers. Gas Safety ChecksAs a landlord, Thurrock Council must arrange a safety check for all the gas appliances and flues in the homes of our tenants - excluding gas appliances that tenants own. Home Safety and Securityfire, electricity, gas and water, protecting your home against burglary, going on holiday, checking identification (ID), door entry phones, concierge, home contents insurance, contact numbers. Independent LivingSheltered housing, adaptation service, grass cutting for aged and disabled tenants. Your Tenancy Explainedtenancy agreement, your rights, your obligations, joint tenancies, changes to your tenancy, absence from your home, lodgers and sub-letting, ending your tenancy, when can the council repossess your home? Housing Fraudall the different types of housing fraud and tenancy breaches, with a facility for anonymous reporting online of housing fraud. Moving Hometransfers, flat-to-flat transfers, mutual exchanges, HOMES mobility scheme, temporary moves, domestic violence. Being a Council Leaseholderwhat is a council leaseholder? service charges, insurance, caretaking, repairs, major works, selling your lease, leaseholders' forum. Being a Good Neighbourcommunal areas, pets, living in a flat, your obligations. |
Rents and Benefitspaying your rent, how your rent is calculated, arrears, housing and council tax benefits. Around Your Homegardens, grounds maintenance, refuse collection, street cleaning, road repairs and lighting, car parking, abandoned vehicles, garages, caretaking. Customer Carecompliments/complaints - how to make them, customer care, service standards, promoting diversity - fighting intolerance. Estate Caretakingyour estate caretakers have an important role in creating and maintaining clean, attractive, safe estates. Dealing with Anti-social Behaviourdefinitions, what do I do? what happens next? continuing nuisance, noise nuisance (out of hours), court proceedings, eviction, confidentiality, other agencies, harassment. Improvements to Your Homeour commitment to consultation, making your own improvements, compensation for improvements, DIY. Demolitionsproperties affected, alternative housing, disturbance allowance, tenants responsibilities. Your Voicetenant participation, ways to get involved, getting the right information. Street RepsStreet Reps act as a local 'voice' on behalf of tenants in the area. Customer Service Standardsour main service standards for tenants. Menu of Opportunitiesencouraging tenant involvement in the management of homes. |
||||
Frequently Asked Questions (FAQs) |
|||||
01375 652652
01375 652359
