A new way of allocating council properties began on 20 May 2013. This applies to all applicants for Thurrock Council and Housing Association properties in the borough. Find out more at: Housing Allocations changes from May 2013.
Housing estate inspections are carried out to monitor standards. Residents are invited to attend inspections: Advance notice of housing estate inspections (PDF 96.9kB).
Tel: (01375) 652880
Housing surgeries are held for tenants in Purfleet & Aveley, Stanford-le-Hope & Corringham and South Ockendon.
For full monthly surgery details see: Local Housing Surgeries
Housing Complaints & 'Designated Persons'
From 1 April 2013, tenant panels, MPs & councillors can help resolve complaints locally acting as Designated Persons.
report a repair, rechargeable repairs, right to repair, Lettings & allocations introductory tenancies, Tenants surveying, Contact numbers.
As a landlord, Thurrock Council must arrange a safety check for all the gas appliances and flues in the homes of our tenants - excluding gas appliances that tenants own.
fire, electricity, gas and water, protecting your home against burglary, going on holiday, checking identification (ID), door entry phones, concierge, home contents insurance, contact numbers.
Sheltered housing, adaptation service, grass cutting for aged and disabled tenants.
tenancy agreement, your rights, your obligations, joint tenancies, changes to your tenancy, absence from your home, lodgers and sub-letting, ending your tenancy, when can the council repossess your home?
all the different types of housing fraud and tenancy breaches, with a facility for anonymous reporting online of housing fraud.
transfers, flat-to-flat transfers, mutual exchanges, HOMES mobility scheme, temporary moves, domestic violence.
what is a council leaseholder? service charges, insurance, caretaking, repairs, major works, selling your lease, leaseholders' forum.
communal areas, pets, living in a flat, your obligations.
paying your rent, how your rent is calculated, arrears, housing and council tax benefits.
gardens, grounds maintenance, refuse collection, street cleaning, road repairs and lighting, car parking, abandoned vehicles, garages, caretaking.
compliments/complaints - how to make them, customer care, service standards, promoting diversity - fighting intolerance.
your estate caretakers have an important role in creating and maintaining clean, attractive, safe estates.
definitions, what do I do? what happens next? continuing nuisance, noise nuisance (out of hours), court proceedings, eviction, confidentiality, other agencies, harassment.
our commitment to consultation, making your own improvements, compensation for improvements, DIY.
properties affected, alternative housing, disturbance allowance, tenants responsibilities.
tenant participation, ways to get involved, getting the right information.
Street Reps act as a local 'voice' on behalf of tenants in the area.
our main service standards for tenants.
encouraging tenant involvement in the management of homes.
Frequently Asked Questions (FAQs)