To reduce the risk of fire in your home:
If a pan catches fire:
If a fire starts in your home:
If you live in a flat:
All Thurrock Council properties have water and electricity supplies and many also have gas. All these supplies have controls to turn them off - make sure you know how to use them - this is for YOUR OWN SAFETY.
Make sure you know where to turn off the gas supply in an emergency. There is usually a lever next to the meter.
If you smell gas or suspect a leak in your home:
Your electricity supply is controlled by one or more fuse boxes found in the electric meter cupboard. Each fuse box has an on/off switch that controls the power supply to either the lighting or power sockets or both.
Follow these simple dos and don'ts for safety:
Your cold and hot water supplies will have stop taps. The cold stop tap is usually located in the kitchen. The hot water stop tap is usually located in the airing cupboard. Make sure you know where it is - ask your Estates Officer, warden or caretaker when you move in and they will tell you.
If you have a burst pipe or any sign of flooding:
Serious damage and flooding can occur if your pipes freeze in winter. To avoid this happening in very cold weather:
If your pipes freeze, turn off the water at the main stopcock. Never use a blowtorch or any electrical appliance on frozen pipes. You can help unfreeze them by applying hot cloths or hot water bottles. If you cannot easily unfreeze your pipes yourself, contact the repairs line or your local office for assistance.
Here are a few tips on what to do to make and keep your home safe. Remember that a burglar can be in and out in a few minutes, so try to follow the security checklist procedures at all times.
Neighbourhood Watch is the best known and most effective example of the police and community working in partnership to prevent crime, build safer communities and improve quality of life.
There are several Neighbourhood Watch schemes in Thurrock. If you are interested in starting a scheme, or joining your local one, you can ring the Thurrock Neighbourhood Watch Association on 01375 362135 or, you can e-mail the team on: Thurrock@neighbourhoodwatch.fsworld.co.uk
While patrolling Thurrock, Enforcement Officers identify and report issues such as abandoned vehicles, litter, graffiti, flyposters and dog fouling. One of their main objectives is to rid Thurrock of enviro-crime so that Thurrock is a clean and green place to live, work and visit.
Please remember that Environmental Enforcement Officers have no greater powers than the general public in respect of arrestable offences.
Examples of Environmental Enforcement Officers successes include gaining accreditation with Essex Police and the reduction of unsightly abandoned cars and fly tipped rubbish in Thurrock.
If you would like to contact the Environmental Enforcement Officers please telephone 01375 413765.
If you are going on holiday, think about these few simple ideas to keep your home safe:
Don't let anyone into your property unless you know who they are:
Some flats and maisonettes have entry phone systems for extra security. If your home has one, please:
If you don't follow these guidelines, the security of the entry phone system is wasted. Report any breakdown to the repairs line or your local office.
Some blocks have a concierge system. This is for your own security, so please use it in the manner intended.
The staff can regulate and control entry to the building and associated blocks. Security is via entry phone, video, surveillance cameras and recording equipment that is linked to a central control point. The staff must check the identity of callers unless a resident has allowed access. If somebody calls at the concierge building and the tenant that they are visiting is not in (or does not answer their entry phone) the visitor will not be allowed in.
Thurrock Council have negotiated a scheme with Royal & Sun Alliance Insurance PLC enabling Tenants to insure the contents of their homes:
NOTE: PDF document - please see how to access PDF files
|Emergency repairs/caretaker||01375 372468|
|General council number||01375 652652|
|Repairs line||0800 074 0169|