We are committed to putting residents at the heart of everything we do. Our aim is to provide high quality, value for money services and to ensure that our services are easy to use and that our customers have a choice about how they contact us. When customers use our services we aim to provide the highest standards of customer care.
To help us achieve this we have created a Customer Charter, setting out our commitments to you. You can download our Customer Charter via the link below:
We are always looking at ways to improve services and provide residents with the best possible customer care. We are currently reviewing the standards and indicators we use to monitor and manage our performance against the Customer Charter.
As part of the review we are keen to provide the opportunity for residents and customers to contribute and have their say on the Customer Charter and the standards and indicators that should be used to monitor it.
We will publish the standards we will aim to achieve on this page. We will also regularly report on performance against the standards and let you know how we are doing.
We realise how important it is that we show you - our residents and the wider community - that we learn from customers' experiences. We want to do more of what you think is good and less that is bad.
Your compliments, suggestions and complaints are important to us. They help us improve our services, so don't be afraid to let us know what went well and also, your concerns.
There are many ways you can contact us, and these are listed at the end of this page. The quick and easiest way is to use the online contact forms on this web site. The most popular forms can be found on our Contact Us page.
Our A to Z of Services has forms, email addresses and other contact details for every council service - simply follow the "Service Summary, Contacts & Forms" link to the right of each service name. There are separate forms to help you:
You can also find links to our full Complaints Procedure, and by visiting our "You Said, We Did" page you can see examples of how your comments have helped us to make improvements to the services we provide.
|online:||via our Contact Us page and A to Z of Services forms and e-mail addresses|
|telephone:||(01375) 652652 - also see our textphone and international dialing pages|
|write to:||Thurrock Council, Civic Offices, New Road, Grays, Essex, RM17 6SL|
|visit:||any one of our offices - please see our office opening times|