Thurrock Council defines performance management as "Taking positive action in recognition of actual levels of performance to achieve outcomes that are better than they would otherwise be." Therefore performance management is the process we go through when we set strategy and devise the governance, values, processes and controls to direct people and money to deliver our objectives in a cost effective way with due regard to risk and opportunities.
The council has established a performance management framework together with a number of how to guides and question and answer documents to help its managers deliver the council's ambitions.
