A comprehensive debt recovery service is provided covering all aspects of debt collection but excluding Council Tax, Non-domestic rates and Housing rents. Examples of the types of debt dealt with include Overpayment of Housing Benefit, Commercial Rents, Service Charge, Building Regulation Fees, Home Care and Residential debts. The Team is responsible for the despatch of invoices and the control of monies received. A set down reminder process is followed resulting in legal action commencing in the County Court to recover a debt when the reminder process has failed. The Team also deals with mortgage matters, staff car loans and Private Street Works accounts.
For enquiries about paying invoices please contact the Debt Recovery Team. Payment may be made via the cashiers at Civic Offices in person, by telephone or by other methods set out on the reverse of your invoice.
You can make payments to Thurrock Council via the internet using the Alliance & Leicester Bill Pay Service. If you hold a debit card from any U.K. bank you can pay your bills via the internet free of charge. For more details see: 'How Do I Make A Payment Online?'.