This Team is concerned with the protection of the Council against legal liability for claims made upon it by other persons. The service arranges suitable cover for the Council and processes all claims whilst ensuring effective lines of communications with insurers.
| Address |
|
|---|---|
| Telephone | 01375 652151 |
| Fax | 01375 396443 |
| DX | DX 141047 - GRAYS |
| insurance@thurrock.gov.uk |
There is no automatic right to compensation, before any recompense can be made it will be necessary for you to demonstrate that there has been negligence on our part.
If you have suffered personal injury, property damage or financial loss and you believe that the Council has been negligent, you will need to write to the address above by letter or by e-mail, stating;
Precise location of the incident (if relating to a defect, please provide photographs showing the location, general area and the defect, marking the precise point of the defect with a cross and an arrow showing the direction of travel. Please advise who took the photos and the date that they were taken).
If we have taken all reasonable precautions to prevent this type of incident, then we may not be held liable.
We will aim to acknowledge receipt of your written correspondence within 3 days of receipt and start our enquiries. Your claim will be referred to the Council's Public Liability insurer, or it may be referred a contractor or landowner (if known) if we are not the responsible party.
Investigating your allegations may take some time, we will endeavour via our insurer, to respond regarding the issue of liability within 3 months from the date that we receive sufficient information to start our investigation, as per the Civil Procedure Rules.
If you have purchased your property from the Council under a lease agreement, the lease states that the Council will affect adequate building insurance for your property.
If you wish to make a claim under the policy, please contact us as soon as possible following the incident, we will take the details, advise if the damage is covered under the terms and conditions of the policy and send you a claim form.
If you would like a copy of the policy, please contact us and we will be happy to send you a copy.
A summary of the policy perils and details on how to complete a property claim form are available.
If you have an enquiry regarding the Council's 'Contents Policy Scheme' or would like further details, please contact the Rents Department on 01375 652161.
01375 652652
01375 652359
