Thursday, 8 April 2004
Councillor Yash Gupta, Cabinet Member for Transport, and representatives from the council's Passenger Transport Unit (PTU) met with local bus operators in March to discuss how they will work in partnership to improve services.
Councillor Barrie Lawrence, Chair of Thurrock Bus Users Group, also attended the meetings that were held following a growing number of complaints from Thurrock residents concerning unreliability, poor vehicle condition, and lack of drivers' customer care skills on some services.
The operators emphasised their commitment to running reliable services in the borough and to meeting the Traffic Commissioner's standards. They also stressed their commitment to responding promptly to customer complaints and comments.
Councillor Yash Gupta, Cabinet Member for Highways and Transport, said: "Both the council and bus operators are committed to improving services in order to ensure Thurrock has a first class bus service. This meeting is a positive step forward towards working in partnership to achieve this."
Residents who are unhappy with their service should, in the first instance, address any complaints directly to the operator. Contact details for all local operators can be found on the council website at www.thurrock.gov.uk/travel and in the latest Thurrock Bus & Ferry Timetable (available from Thurrock libraries).
People who feel they receive an unsatisfactory response can contact the PTU, at the Civic Offices, for further advice and assistance. The PTU will continue to monitor all services, complaints and comments.