An assessment is a discussion with you to look at your situation so we can understand the issues you are facing. We will discuss with you the best way to meet your social care needs. This assessment tells us what kind of help you may need and which health or community organisation can provide the service. We can also give you advice about organisations outside the community that might be able to help you.
Assessment of needs is a process carried out with you to identify your actual or potential needs and how this may impact on your independence, daily functioning and quality of life, so that we can plan the appropriate action.
When you enquire about receiving our support, we will discuss with you what options are available and agree the best course of action in your particular situation. This may include:
We will talk to you to find out more about your situation and care needs. You might be asked for example about what everyday things you can do for yourself, and what do you need help with. Whether you can get our help, and the type of support we can arrange, depends on your needs and eligibility to receive services.
We recognise that many people only want information and advice from us, preferring to make arrangements for their own care. In these circumstances you can always come back to us at a later stage if you feel you need further help or an assessment of your needs.
Thurrock Council will arrange for your assessment to be carried out and make sure that all the right agencies and professionals work together so your needs are understood and identified properly.
We will only fund services where people meet substantial and critical on the Fair Access to Care (FACS) criteria.
More information on the Fair Access to Care criteria is available in the leaflet below (please see how to access PDFs):
If there is immediate danger to your life or health, we will start the assessment in 2 working days. We will also put in place enough services to remove the immediate risk and then process a fuller assessment.
When it is agreed someone will visit you to discuss your situation and carry out an assessment, you will be given an indication of when that will be. Depending on current demand there may be a wait for that visit, but we will contact you weekly to ensure nothing has changed and to keep you updated on when the visit will occur. If at anytime during that period your circumstances change please contact us again.
Your care services package will be tailored according to your needs. The following services could be used to help you:
The Thurrock Council assessment & care management service covers older people over 65, and people who are ill or disabled. The service includes:
The service also carries out needs assessments to provide help with the following:
Once your need have been assessed and a care package provided, we will make follow up phone calls to find out whether your needs have changed and if you require additional support. Your service will also be reviewed on a yearly basis. If your circumstances change at any point during the year, please contact us.
All needs assessments for social care follow our eligibility and priority policy, in collaboration with health and other agencies, carers and relatives.
To find out how we can help you call us on:
Telephone: 01375 372468 - Emergency Duty Service
01375 652652
01375 652359
