Bus passes

Lost, damaged or stolen bus passes

You can apply for a replacement bus pass if your pass is lost, damaged or stolen.

Lost or damaged pass

There is a fee of £10 for the replacement of lost or damaged bus passes.

If you need a replacement pass you must fill in the form above and send it to us at the address shown. The form says how to pay for your replacement pass by debit or credit card – do not send cash or cheques.

Your replacement pass will be dated the same as the pass that was lost or stolen.

Stolen pass

If your bus pass is stolen you must report it to the police and make a note of the incident number you receive. You should then fill in the form above and send it to us at the address shown.

There is no fee if an incident number is given. if you don't have an incident number, your card will be treated as lost and the £10 fee will apply, as above.