Animal welfare licensing

Animal welfare regulation changes from 1 October

From 1 October 2018, new animal welfare regulations come into effect for:

* selling animals as pets
* dog breeding
* providing for or arranging for the provision of boarding for cats or dogs
* hiring out horses
* keeping or training animals for exhibition

Download the new regulations and government guidance from the Canine and Feline Sector Group (CFSG): legislation and guidance.

Pet shop licence

You need a licence to sell pet animals. This includes all commercial selling of pet animals, including pet shops and businesses selling animals over the internet. A licence is required for any premises where animals are sold, including a private home.

You don’t need a pet shop licence to sell:

  • pedigree animals that you’ve bred
  • animals that are offspring of your own pet

Apply for a licence

You can apply to keep a pet shop in Thurrock using the application form on the GOV.UK website:

GOV.UK: apply for a pet shop licence


The application fee is £272.

There is an additional charge for our appointed vet's inspection, payable after the inspection has taken place.

Licence conditions

Download our pet shop licence conditions:

Check a licence

You can check online whether a pet shop is licensed in Thurrock.

Making a complaint

Contact us if you have reason to complain about a pet shop that we licence. You should tell us:

  • your name and phone number
  • details of the premises you wish to complain about
  • details of your complaint or problem

All complaints are dealt with in the strictest confidence. Your details will not be released but are needed so we can contact you for further information.

Licensing team
Thurrock Council, Civic Offices, New Road, Grays, RM17 6SL.