Animal welfare licensing

Selling animals as pets

You need a licence to sell pet animals. This includes all commercial selling of pet animals, including pet shops and businesses selling animals over the internet. A licence is required for any premises where animals are sold, including a private home.

You don't need a pet shop licence to sell:

  • pedigree animals that you’ve bred
  • animals that are offspring of your own pet

Apply for a licence

The form below can be used to apply for different types of animal welfare licences and registration.

To apply for a licence to sell pet animals, you must complete sections 1, 2 and 7.

The completed form and relevant documents can be emailed to us at the address below.

Fees

The fees below are recommended from 1 October 2018, pending formal confirmation.

For new or renewed licences, the grant fee can either be paid:

  • upon application – the full amount of grant fee will be refunded if the application is refused
  • following inspection, when the licence is ready to be issued
Licence activity Fee details Fee total
New licence £280 application fee, plus £75 grant fee if application is approved £355
Renewal £280 application fee, plus £75 grant fee if renewal is approved £355
Variation to licence £85 application fee, plus £137 inspection fee £222
Re-evalutation of rating £85 application fee, plus £137 inspection fee £222
Variation to reduce licensable activities or number of animals £85 application fee £85
Transfer of licence £85 application fee £85
Appeal £137 inspection fee, to be refunded if appeal is successful £137
Combination of licensable animal welfare activities £280 application fee plus £140 per additional activity, plus £75 grant fee per activity if application is approved, plus vets fees if required for inspection £355 plus £215 per additional activity, plus vets fees if required

Licence conditions

New animal welfare regulations came into effect on 1 October 2018.

Download the new regulations and government guidance from the Canine and Feline Sector Group (CFSG): legislation and guidance.

Check a licence

You can check online whether a pet shop is licensed in Thurrock.

Making a complaint

Contact us if you have reason to complain about a pet shop that we licence. You should tell us:

  • your name and phone number
  • details of the premises you wish to complain about
  • details of your complaint or problem

All complaints are dealt with in the strictest confidence. Your details will not be released but are needed so we can contact you for further information.

Licensing team
Thurrock Council, Civic Offices, New Road, Grays, RM17 6SL.

: licensing@thurrock.gov.uk