We will either renew your bus pass automatically or send a letter that tells you how you can renew it.
Older person's bus pass
Your bus pass will be renewed automatically.
You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5 years.
Your new pass will:
- be sent to your home address
- last for 5 years
We will post your renewed bus pass 18 days before the old one expires. If it hasn't arrived 1 week before the expiry date, please tell our Passenger Transport Unit.
Disabled person's bus pass
A letter and a renewal application form will be sent to you automatically – you can also use the application form below.
You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2 years.
When you return the renewal form to us, you must provide:
- 1 proof of age
- 1 proof of address
- 1 proof of disability
These are needed to check your conditions have not changed. Your new pass will be valid for 2 years.
You must let us know if you have changed address over the last 2 years and your bus pass is about to run out. Use the application form below to send us your change of details no later than 1 calendar month before the end of your bus pass.
There is a £10 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address.
Cancelling a bus pass
If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass.