Coronavirus (COVID-19)

Technology support for children during coronavirus (COVID-19)

The government is providing laptops, tablet computers and internet access for disadvantaged children and young adults who can't access them through another source, such as their school.

Laptops and tablet computers can be provided for:

  • care leavers
  • children and young people aged 0 to 19, or young children’s families, with a social worker
  • disadvantaged year 10 pupils

Internet access can be provided for:

  • care leavers
  • secondary school pupils with a social worker
  • disadvantaged year 10 pupils

Through the government scheme, we are responsible for ordering and distributing devices to:

  • care leavers and children with a social worker
  • year 10 pupils who do not have a social worker and are in maintained schools, including voluntary-aided schools, but not academy schools

We will contact you if you are eligible receive a device – you do not have to apply.

Internet safety and support

If you have received a laptop or tablet through this scheme, you can find information and support at Computacenter: getting started with your Microsoft Windows device.

For advice on staying safe while using the internet, including online safety during the coronavirus (COVID-19) outbreak, go to our internet safety page.

If you have difficulty logging-in

You may find that your login is defaulting to '.\localadmin' and asks for a password that you don't have.

This is caused by problem with the system, which the government is currently working to fix. You can still login to your device by following the steps below.

If no local user password has been set:

  • click 'OK'
  • change the username in the upper box from '.\localadmin' to '.\localuser' – it's important to include the '.' dot and '\' backslash
  • do not enter a password
  • press return
  • this should log you in as the local user

If a local user password has been set:

  • click 'OK'
  • change the username in the upper box from '.\localadmin' to '.\localuser' – it's important to include the '.' dot and '\' backslash
  • enter the password you have set
  • press return
  • this should log you in as the local user