Coronavirus (COVID-19)

Test and Trace Support payment

If you are employed or self-employed on a low income and have to self-isolate at home, you may be entitled to a one-off Test and Trace Support payment.

Who is eligible to apply

You can apply to us for a Test and Trace Support payment from a national fund provided by the government if you:

  • live in the borough of Thurrock
  • have been told to self-isolate at home and have been given an 8-digit NHS Test and Trace ID, either because you have tested positive for coronavirus or have recently been in close contact with someone who has tested positive
  • are employed or self-employed
  • are unable to work from home and will lose income as a result

If you are a parent or carer, you can apply to us for a Test and Trace Support payment if you cannot work and lose income whilst caring for a child who:

  • has their main place of residence in the borough of Thurrock
  • has been asked to self-isolate by the NHS Test and Trace, or by their school or childcare provider
  • is either under 16 years-old and attending a school or childcare setting, or is aged between 16 and 25 and has an Education, Health and Care plan
  • did not attend their place of education or childcare during the period for which they were asked to self-isolate

Payment is limited to one parent or carer per household for the child or young person's self-isolation period. We will contact the school or childcare provider to confirm the isolation.

To apply for a Test and Trace Support payment because either you or your child have to self-isolate, you must be receiving at least one of:

  • Universal Credit
  • Working Tax Credit
  • income-based Employment and Support Allowance
  • income-based Jobseeker's Allowance
  • Income Support
  • Housing Benefit
  • Pension Credit

If you don't receive any of the listed benefits

If you don't receive any of the benefits listed above, we may still be able to offer you a discretionary payment from a limited local fund provided by the government.

You can apply a discretionary payment if, immediately prior to self-isolation, you:

  • were working
  • were in receipt of Local Council Tax Support
  • had less than £5,000 in capital (savings and investments)

You can also apply if, immediately prior to self-isolation, you:

  • were working at least 16 hours per week
  • earned a maximum gross income of £500 per week, or £450 per week if under 25 years-old

Discretionary payments will be made until the limited fund provided by the government runs out.

Amount of support you may receive

You may receive a one-off support payment of £500.

Payment will be subject to income tax. It will not be subject to National Insurance contributions.

When you must self-isolate

By law, you must comply with any instruction to self-isolate from NHS Test and Trace.

You may be fined if you don't stay at home and self-isolate when either:

  • you have had a positive test result for COVID-19
  • you are contacted by NHS Test and Trace and instructed to self-isolate because you are a contact of someone who has had a positive test result

If you test positive for COVID-19, it is an offence to knowingly provide false information about your close contacts to NHS Test and Trace.

If you don't comply with these requirements, you could be fined up to £10,000.

When you can apply

This support scheme runs from 28 September 2020 until 30 June 2021.

You must claim within 28 days of the date you started self-isolating up to 7 March 2021. You must claim within 42 days of the date you started self-isolating from 8 March 2021.

How to apply

To apply for a Test and Trace Support payment, complete the online form below.

Apply for a Test and Trace Support payment