Coronavirus (COVID-19)

Thurrock Council services

During the outbreak of coronavirus (COVID-19), our priority is the health, safety and well-being of our residents, businesses and staff.

We will follow guidance provided by the government and Public Health England whilst working to continue providing public services. Some services will be affected, however, especially in places where residents usually gather together.

The table below lists our:

  • services that are provided face-to-face with groups of residents
  • sites visited by residents
  • public meetings

We last updated this table at 11:20am on Wednesday 8 April 2020.

Service or location Status
Community support Thurrock Coronavirus Community Action is coordinating volunteers and direct help for residents who are at risk or need support.
Household bin collections From Tuesday 24 March, there are temporary changes to bin collections.
Household Waste and Recycling Centre The Household Waste and Recycling Centre ('the tip') in Linford is closed until further notice.
Council tax and business rates Go to our business rates pages for details of assistance with business rates and government cash grants. We are providing financial assistance for the self-employed in the form of deferred council tax payments.
Civic Offices and council meetings

The Civic Offices in New Road, Grays is closed for face-to-face services and public meetings.

During this time we ask all residents, wherever possible, to get services and information online. It is vital we keep phone lines free for our most vulnerable residents who normally receive face-to-face support – go to support for vulnerable residents

Libraries and community hubs Libraries and community centres are closed until further notice. You can still go online to renew library items, access newspapers and magazines and get e-books and e-audio.
Thameside Theatre Thameside Theatre is closed – go to our Thameside Theatre temporary closure page for advice on shows and tickets.
Register Office Thurrock Register Office is closed until further notice. Appointments to register a death can be made by phone.
Thurrock Museum Thurrock Museum is closed until further notice.
Thurrock Adult Community College Thurrock Adult Community College is closed until further notice. Adults who are studying for a qualification will be offered the chance to continue their learning remotely. The community college pre-school will be open to provide emergency childcare for children of key workers.

Schools are closed until further notice except for children of key workers and vulnerable children.

Go to GOV.UK: online resources for home education for a list of websites to help children learn at home.

Go to GOV.UK: GCSEs, AS and A level awarding for information on how qualifications will be graded and awarded in summer 2020.

Special education needs We have updated our advice on education, health and care (EHC) needs assessments during the coronavirus (COVID-19) outbreak.
Sunshine Centre and Oaktree Contact Centre The Sunshine Centre and Oaktree Contact Centre are closed until further notice. We are making other arrangements for the most vulnerable families using these services.
Children’s centres All group and family sessions at children's centres are suspended until further notice. Some support services remain available by phone.
Inspire careers advice Inspire Youth Hub in Orsett Road, Grays is closed until further notice. Young people can phone or email Thurrock careers advisers to arrange an appointment for support by phone.
Fostering drop-in and open evening events Fostering drop-in events and open evenings are cancelled up to the end of April 2020. Thurrock children still need foster carers, however, so please call us on 0800 652 1256 or complete our online fostering interest form.
Adoption We are still recruiting adopters. If you are interested in adopting a child, call us on 0800 652 1271 or complete our online adoption interest form.
Housing register For at least 3 weeks from 25 March, you will not be able to bid for council housing or arrange a mutual exchange. New lettings will only be by direct offers to risk-assessed homeless households and applicants whose safety is at risk where they live – for example, due to abuse. Go to finding somewhere to live for more details.
Housing rent On 18 March 2020, the government announced a complete ban on evictions for at least 3 months. During this period, your rent will still be charged as usual. Go to our rent advice page for information on paying rent and support if you have financial difficulties.
Housing repairs Only emergency repairs are now being undertaken.
Housing surgeries and residents meetings For the safety of residents and staff, our housing surgeries and residents meetings are cancelled until further notice.
Private housing The government has published guidance for landlords and tenants in private housing – go to GOV.UK: COVID-19 and renting.
Sheltered housing For the safety of all our residents in sheltered housing and care homes, communal halls are closed and group activities are no longer taking place.
Day centres for adults Our 3 Day Centres are closed until further notice. We are following government guidance on home visits to the most vulnerable adults.
Community-led support drop-in sessions Our 'Talking Shop' adult social care and support drop-in sessions have been cancelled until further notice. You can contact our Community-led Support team by calling Thurrock First.
Grangewaters Outdoor Education Centre Grangewaters is closed until further notice. If you already have a booking, you can contact Grangewaters to rearrange your activity date or ask for a refund.
Sports pitches and bowling greens We are taking no new bookings for sports pitches and bowling greens.
Parks You can still visit public parks but must obey government social distancing rules, staying 2 metres (6 feet) apart from other people. You should be alone or only with people who live in the same household as you. All play areas and outdoor exercise areas are closed.
Parking Parking charges are suspended for NHS workers and other visiting staff carrying out vital work in relation to the coronavirus (COVID-19) outbreak. Penalties will not be issued – nor enforced, if issued inadvertently – to anyone who parked safely without causing obstruction on crossings and zig-zags or restricted areas, if they can show they work for the NHS.
Blue Badge parking Until 30 September, we will not issue a penalty charge notice to anyone who uses a Blue Badge with an expiry date of 1 January 2020 or later.
Buses All unnecessary travel should be avoided. Bus users should try to follow government social distancing rules. Check the latest advice from individual bus operators: Ensignbus, First Essex, NIBS, Stephensons, TfL.
Ferry services The Tilbury-Gravesend ferry will carry a maximum of 20 passengers, except on the 7:25am and 4pm sailings, which will allow up to 50.