Coronavirus (COVID-19)

Thurrock Council services

During the coronavirus (COVID-19) pandemic our priority is the health, safety and well-being of our residents, businesses and staff.

We are following government guidance whilst working to continue providing public services. Some services will be affected, however, especially in places where residents usually gather together.

Details of service changes are given below – last updated at 11:55am, Wednesday 28 July 2021.

Service or location Status
Civic Offices and council meetings

The Civic Offices in New Road, Grays is closed for face-to-face services and drop-in attendance at public meetings.

During this time we ask all residents, wherever possible, to get services and information online. It is vital we keep phone lines free for our most vulnerable residents who normally receive face-to-face support – go to support for vulnerable residents.

Household Waste and Recycling Centre Linford Household Waste and Recycling Centre ('the tip') is open daily with safety restrictions in place.
Libraries and community hubs All Thurrock libraries have re-opened except Purfleet and Stanford-le-Hope libraries. Go to our libraries coronavirus (COVID-19) safety page for advice on services.
Thameside Theatre Go to our page about the theatre for advice on shows and tickets.
Register Office Go to our birth registration, marriage and civil partnership, death registration and citizenship pages for latest details of individual Thurrock Register Office services.
Thurrock Museum Thurrock Museum is closed until further notice.
Business grants and business rates support Go to our coronavirus (COVID-19) business grants section. Advice is also available in our business rates section.
Grangewaters Outdoor Education Centre Grangewaters is open for activities. Read about coronavirus (COVID-19) safety at Grangewaters.
Thurrock Adult Community College Go to our Thurrock Adult Community College pages for latest information.
Schools

Check the website of your child's primary school, secondary school or special school for up-to-date information and advice. For general guidance, go to GOV.UK: what parents and carers need to know about early years providers, schools and colleges.

Thurrock COVID-19 Child Well-being Support Line Our Educational Psychology and School Well-being Services helpline offers support to children, young people, their families and school staff. Phone 01375 652 537 or 01375 652 558 to leave a message so we can call you back, or email sws@thurrock.gov.uk
Special educational needs We have updated our advice on education, health and care (EHC) needs assessments during the coronavirus (COVID-19) outbreak.
Children's centres You can book appointments for activities at some children's centres. All centres are closed for drop-in sessions.
Fostering drop-in and open evening events Fostering information events are now taking place online. Thurrock children still need foster carers. If you feel you could offer a child foster care, please call us on 0800 652 1256 or complete our online fostering interest form.
Adoption We are still recruiting adopters. If you are interested in adopting a child, call us on 0800 652 1271 or complete our online adoption interest form.
Housing surgeries and residents meetings For the safety of residents and staff, our housing surgeries and residents meetings are cancelled until further notice.
Private housing The government has published guidance for landlords and tenants in private housing – go to GOV.UK: COVID-19 and renting.
Sheltered housing For the safety of all our residents in sheltered housing and care homes, communal halls are closed and group activities are no longer taking place.
Day centres for adults Our 3 Day Centres are closed until further notice. We are following government guidance on home visits to the most vulnerable adults.
Community support Thurrock Coronavirus Community Action is coordinating volunteers and direct help for residents who are at risk or need support.
Community-led support drop-in sessions 'Talking Shop' adult social care and support sessions are available online. Face-to-face drop-in sessions have been cancelled until further notice.
Thurrock Healthy Lifestyle Service (THLS) Thurrock Healthy Lifestyle Service face-to-face programmes for healthy weight, physical activity and NHS health checks are available for groups in-person and follow government rules for coronavirus (COVID-19) safety. Support is also available if you want help to stop smoking.
Health visitors and school nurses Telephone support and home visits are available with safety precautions. Secondary school drop-in sessions are taking place online – go to NELFT NHS: school health drop-in. For more information, go to NELFT NHS: Brighter Futures Healthy Families or phone 0300 300 1999.
Immunisations and vaccinations Parents should not delay their children's vaccinations. Going out to get your child immunised is an essential journey under social distancing rules. If you are having trouble getting an appointment, phone the Essex NHS EPUT Immunisation Service on 01702 482 830 between 8am and 6pm.
Sexual health services Face-to-face appointments are very limited, but phone and online consultations are available. Phone 0300 303 9970 for an appointment. If you would like a sexually transmitted infection (STI) test but do not have symptoms, go to Thurrock Sexual Health Service: test at home.
Parking

The following car parks are in use as coronavirus test sites: Grays Beach on Thames Road, Crown Road in Grays, Gordon Road (Grover Walk) in Corringham, and Canterbury Parade in South Ockendon. Canterbury Parade car park is closed for parking, while others have fewer spaces.

Parking charges and penalties are suspended until 31 July 2021 for NHS staff and others carrying out vital work relating to coronavirus (COVID-19), who park safely without causing obstruction on crossings, zig-zags or restricted areas. From 1 August 2021, a NHS parking permit will be needed.

Our coronavirus (COVID-19) risk assessment of Civic Offices in Grays is provided below.