Coronavirus (COVID-19)

Thurrock Council services

During the outbreak of coronavirus (COVID-19), our priority is the health, safety and well-being of our residents, businesses and staff.

We will follow guidance provided by the government and Public Health England whilst working to continue providing public services. Some services will be affected, however, especially in places where residents usually gather together.

The table below lists our:

  • services that are provided face-to-face with groups of residents
  • sites visited by residents
  • public meetings

We last updated this table at 10am on Monday 29 June 2020.

Service or location Status
Community support Thurrock Coronavirus Community Action is coordinating volunteers and direct help for residents who are at risk or need support.
Household bin collections Your blue bin and green/grey bin will be collected on your usual day every week. Your brown bin will be collected once every 2 weeks – full details are on our temporary changes to bin collections page.
Household Waste and Recycling Centre Linford Household Waste and Recycling Centre ('the tip') is open daily with safety restrictions in place. For traffic safety, a temporary one-way system will be in place from 7:30am to 5:30pm each day. Traffic from Linford will only be able to travel north on Buckingham Hill Road to the A1013 Stanford Road, and south on Butts Lane and Waltons Hall Road to Linford.
Household bulky waste Our bulky waste collection service is running as normal.
Business rates and support Go to our business rates pages for details of assistance with business rates and government cash grants.
Council tax deferral for the self-employed We are providing financial assistance for the self-employed in the form of deferred council tax payments.
Civic Offices and council meetings

The Civic Offices in New Road, Grays is closed for face-to-face services and public meetings.

During this time we ask all residents, wherever possible, to get services and information online. It is vital we keep phone lines free for our most vulnerable residents who normally receive face-to-face support – go to support for vulnerable residents

Libraries and community hubs Belhus library, part of South Ockendon Centre is open from Monday 6 July. All other libraries and community centres are closed until further notice. You can go online to renew library items, access newspapers and magazines, get e-books and e-audio, and take part in job club sessions.
Thameside Theatre Thameside Theatre is closed until the end of June – go to our Thameside Theatre temporary closure page for advice on shows and tickets.
Register Office Thurrock Register Office is closed until further notice. Appointments to register a death can be made by phone.
Thurrock Museum Thurrock Museum is closed until further notice.
Thurrock Adult Community College Thurrock Adult Community College is closed until further notice. Adults who are studying for a qualification will be offered the chance to continue their learning remotely. The community college pre-school will be open to provide emergency childcare for children of key workers.

Go to GOV.UK: opening schools and educational settings to more pupils – guidance for parents and carers.

Watch our child-friendly video, welcome back to school and nursery. It shows how children can learn and have fun together when returning to school or nursery, while still staying safe from coronavirus.

Go to GOV.UK: online resources for home education for websites to help children learn at home.

Go to GOV.UK: GCSEs, AS and A level awarding for information on how qualifications will be graded and awarded in summer 2020.

Thurrock COVID-19 Child Well-being Support Line Our Educational Psychology and School Well-being Services helpline offers support to children, young people, their families and school staff. Phone 01375 652 537 or 01375 652 558 to leave a message so we can call you back, or email
Special education needs We have updated our advice on education, health and care (EHC) needs assessments during the coronavirus (COVID-19) outbreak.
Sunshine Centre and Oaktree Contact Centre The Sunshine Centre and Oaktree Contact Centre are closed until further notice. We are making other arrangements for the most vulnerable families using these services.
Children’s centres All group and family sessions at children's centres are suspended until further notice. Some support services remain available by phone.
Inspire careers advice Inspire Youth Hub in Orsett Road, Grays is closed until further notice. Young people can phone or email Thurrock careers advisers to arrange an appointment for support by phone.
What's on for young people Our Inspire Youth team has organised an exciting range of virtual sessions for young people to enjoy from the safety and comfort of their own homes Go to what's on for young people.
Fostering drop-in and open evening events Fostering information events are now taking place online. Thurrock children still need foster carers. If you feel you could offer a child foster care, please call us on 0800 652 1256 or complete our online fostering interest form.
Adoption We are still recruiting adopters. If you are interested in adopting a child, call us on 0800 652 1271 or complete our online adoption interest form.
Housing register Registered housing applicants can bid online for available council properties. Go to finding somewhere to live.
Housing rent The government's ban on evictions, which was first announced on 18 March, has been extended until 23 August 2020. During this period, your rent will still be charged as usual. Go to our rent advice page for information on paying rent and support if you have financial difficulties.
Housing repairs From Monday 8 June, we have resumed a full service of emergency, urgent and non-urgent housing repairs.
Transforming Homes The Transforming Homes programme is currently limited to work that can be carried out within government guidelines. We are contacting residents with details of how these affect works to their property.
Housing surgeries and residents meetings For the safety of residents and staff, our housing surgeries and residents meetings are cancelled until further notice.
Private housing The government has published guidance for landlords and tenants in private housing – go to GOV.UK: COVID-19 and renting.
Sheltered housing For the safety of all our residents in sheltered housing and care homes, communal halls are closed and group activities are no longer taking place.
Day centres for adults Our 3 Day Centres are closed until further notice. We are following government guidance on home visits to the most vulnerable adults.
Community-led support drop-in sessions Our 'Talking Shop' adult social care and support drop-in sessions have been cancelled until further notice. You can contact our Community-led Support team by calling Thurrock First.
Thurrock Healthy Lifestyle Service (THLS) Thurrock Healthy Lifestyle Service face-to-face programmes for healthy weight, physical activity and NHS health checks are not currently available. Support is still available if you want help to stop smoking.
Drugs and alcohol misuse support Drug and alcohol misuse support and treatment services are being provided remotely. Adults can contact Inclusion Visions Thurrock – phone 0300 303 1018 or go to Inclusion Visions Thurrock. Young people can contact Wize-Up – phone 01375 376 111 or go to Wize-Up.
Health visitors and school nurses Telephone support and home visits are available with safety precautions. Secondary school drop-in sessions are taking place online – go to NELFT NHS: school health drop-in. For more information, go to NELFT NHS: Brighter Futures Healthy Families or phone 0300 300 1999.
Immunisations and vaccinations Parents should not delay their children's vaccinations. Going out to get your child immunised is an essential journey under social distancing rules. If you are having trouble getting an appointment, phone the Essex NHS EPUT Immunisation Service on 01702 482 830 between 8am and 6pm.
Sexual health services Face-to-face appointments are very limited, but phone and online consultations are available. Phone 0300 303 9970 for an appointment. If you would like a sexually transmitted infection (STI) test but do not have symptoms, go to Thurrock Sexual Health Service: test at home.
Grangewaters Outdoor Education Centre Grangewaters is closed until further notice. If you already have a booking, you can contact Grangewaters to rearrange your activity date or ask for a refund.
Sports pitches and bowling greens We are taking no new bookings for sports pitches and bowling greens.
Parks You can still visit public parks but must obey government social distancing rules, staying 2 metres (6 feet) apart from other people. You should be alone or only with people who live in the same household as you. All play areas and outdoor exercise areas are closed.
Parking Parking charges are suspended for NHS workers and other visiting staff carrying out vital work in relation to the coronavirus (COVID-19) outbreak. Penalties will not be issued – nor enforced, if issued inadvertently – to anyone who parked safely without causing obstruction on crossings and zig-zags or restricted areas, if they can show they work for the NHS.
Blue Badge parking Until 30 September, we will not issue a penalty charge notice to anyone who uses a Blue Badge with an expiry date of 1 January 2020 or later.
Buses From 15 June, bus users must wear a face covering or mask at all times while on board. Bus users should also try to follow social distancing rules. Check the latest advice from individual bus operators: Ensignbus, First Essex, NIBS, Stephensons, TfL.
Ferry services The Tilbury-Gravesend ferry will carry a maximum of 20 passengers, except on the 7:25am and 4pm sailings, which will allow up to 50. Off-peak daytime services are now hourly: 10:05am Gravesend, 10:15am Tilbury, 11am Gravesend, 11:12pm Tilbury, Midday Gravesend, 12:12pm Tilbury, 1pm Gravesend, 1:12pm Tilbury, 2pm Gravesend, 2:10pm Tilbury. From 15 June, ferry users must wear a face covering or mask at all times while on board.

The documents below are a letter to the Minister of State for Care and a completed government template that set out Thurrock Council's support for care homes. We have also provided a summary of our financial support for care providers.

Our coronavirus (COVID-19) risk assessment of Civic Offices in Grays is provided below.