Council tenants

Sign up for Housing News emails

Housing News is an email newsletter to keep tenants and leaseholders up-to-date with important information and news. To sign-up, enter your email address for Thurrock Council email updates and select the subscription topic ‘Housing News' or all council updates.

Household contents insurance

The building you live in is owned by us so we are responsible for insuring it.

We arrange insurance cover through Royal Sun Alliance.

What our insurance covers

Our building insurance covers the communal elements of the building and any properties that are our responsibility to maintain. This includes the building structure.

Contents insurance

We are not responsible for insuring your possessions.

We recommend that you insure them so that you can afford to replace them if there is an accident or break-in. We have arranged an insurance deal with Royal Sun Alliance that is easy for tenants to join. You can pay your premiums with your rent payments.

Complete the form below and return to our Rents department.

Rents department
Thurrock Council, Civic Offices, New Road, Grays, RM17 6SL

: 01375 652 815

: rents@thurrock.gov.uk

Making an insurance claim

If you need to make a claim you should first read your policy booklet carefully, particularly the 'Claims conditions' and 'Policy exclusion' pages. You should check:

  • that the loss or damage is covered – read carefully "what is not covered”
  • any policy exclusions or conditions that may apply

Your policy does not cover:

  • any loss or damage which has been caused by wear and tear
  • repairs and work necessary to maintain the home in a good condition

The amount of you can claim may be reduced if the sum insured on your policy is not enough.

If you wish to make an insurance claim you should first contact our Rents department so they can carry out some basic checks.

They will send you a household contents insurance claim form if they find you are eligible.

Rents department
Thurrock Council, Civic Offices, New Road, Grays, RM17 6SL

: 01375 652 815

: rents@thurrock.gov.uk