You can apply online or by telephone.
: 0300 790 0124
Open 8:45am to 5:15pm.
We recommend applying for general living expenses by telephone
General living expenses applications
We will treat applications for general living expenses as priorities. The following will be processed within the same working day the application is received:
- food vouchers
- supermarket vouchers
- fuel top-ups made through AllPay
We will tell you whether your claim has been successful and give you a unique reference number and other information to get your vouchers. If we process your claim before 3pm, you can pick up your vouchers the same day.
Vouchers and AllPay cards
Collect your vouchers and AllPay cards from pick-up points around the borough. We will tell you where to pick up from and at what time.
Pick-up points are located at children's centres for applicants with children and our Civic Offices in Grays.
- reception: 8am to 5:15pm, Monday to Thursday, and 8am to 4:45pm, Friday
- public counters: 9am to 4:30pm, Monday to Friday
- office hours: 8:45am to 5:15pm, Monday to Thursday, and 8:45am to 4:45pm, Friday
All other applications
We will send you a letter if you apply for:
- household furnishings
- white goods
If your application is successful, the letter will have information on how to get your items and what you need to take with you.