Ferry enquiries and complaints
We cannot provide live travel updates or receive formal complaints about the ferry service.
Check whether the ferry is running
You can contact Jetstream Tours for the latest ferry travel information.
Complaints about the ferry service
The ferry service is operated by Jetstream Tours. It is subsidised by Kent County Council and Thurrock Council.
The contract for subsidies is managed by Kent County Council - if you have any concerns about the service, or about the Town Pier or West Street Pier at Gravesend, go to Kent County Council complaints and feedback.