Ferry services

Ferry enquiries and complaints

We cannot provide live travel updates or receive formal complaints about the ferry service.

Check whether the ferry is running

You can contact Jetstream Tours for the latest ferry travel information.

Jetstream Tours

: 07961 892 627

Follow twitter.com/TilburyFerry for latest updates.

Complaints about the ferry service

The ferry service is operated by Jetstream Tours. It is subsidised by Kent County Council and Thurrock Council.

The contract for subsidies is managed by Kent County Council - if you have any concerns about the service, or about the Town Pier or West Street Pier at Gravesend, go to Kent County Council complaints and feedback.