Freedom of information response

1. CRM Platform Information:

a. What CRM platform does your council currently use?

The council does not use a CRM, the closest tool to a CRM is an internal customer relationship management Tool  (ie used to manage IT service desk and other internal

workflows) Revo4me.

b. When is the contract end date for the CRM platform?

See contracts register contract  PS-2023-086 Current contracts | Our contracts | Thurrock Council

c. When was the CRM contract last re-tendered?

See contracts register contract  PS-2023-086 Current contracts | Our contracts | Thurrock Council

d. Could you please provide the contract value for the CRM platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.)

See contracts register contract  PS-2023-086 Current contracts | Our contracts | Thurrock Council

e. Is there an intent to release a tender for CRM platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details. @Malley, Gary

2. CMS Platform Information:

a. What CMS platform does your council currently use?

The council currently use Sharepoint for content management part of the MS365 stack

b. When is the contract end date for the CMS platform?

The MS365 licences will expire 31 March 2025.

c. When was the CMS contract last re-tendered?

See contracts register contract  PA02201 Current contracts | Our contracts | Thurrock Council

d. Could you please provide the contract value for the CMS platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.)

See contracts register contract  PA02201 Current contracts | Our contracts | Thurrock Council

e. Is there an intent to release a tender for CMS platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details.

The council plan to continue using MS365 applications and will tender using the Crown commercial services Microsoft licences aggregation scheme Microsoft licence aggregation saves customers £1 million - CCS (crowncommercial.gov.uk)

You are free to use any information supplied to you for your own use, including non-commercial research purposes.  However, any other type of re-use, for example, by publishing the information or issuing copies to the public will require the permission of the copyright owner.

Where the copyright is owned by Thurrock Council, you must apply to the Council to re-use the information.  Please email information.matters@thurrock.gov.uk if you wish to re-use the information you have been supplied. For information where the copyright is owned by another person or organisation, you must apply to the copyright owner to obtain their permission.

If you are dissatisfied with the way in which the council have managed your FOI request you can pursue an Internal Review by contacting us using the above email address. An internal review must be submitted within 40 working days of your original reply. Your request will be considered by a senior member of the Information Management Team who will update you with the outcome of the review.

If you remain unhappy following the outcome of your Internal Review you may wish to refer your case to the Information Commissioner’s Office (ICO) and details of this organisation can be found at www.ico.org.uk . Please be advised that the ICO will not consider your case until they have confirmation that you have already been through the Internal Review stage with the council.