Freedom of information response

Digital Platform

Publication date: 
Thursday 9 July 2020
Request: 

Chatbots

1. Do you have any plans to deliver Citizen facing AI chatbot functionality?

2. If so, when would you want this to be available?

3. Who is the head of Customer Services or Citizen engagement or equivalent and what is their email address?

4. Who is the CIO or Head of IT and what is their email address?

5. Do you have any plans to deliver Employee facing AI chatbot functionality?

6. If so, when would you want this to be available?

7. Who would be responsible for that and what is their email address?

Virtual Appointments

1. Are you planning on Standardising virtual appointments for all departments, e.g. housing, planning etc?

2. If so, when would you want this to be available?

3. Who would be responsible for that and what is their email address?

Response: 

Chatbots

1. Yes

2. 2021/22

3. Unfortunately we are unable to provide in full the information you have requested, please see exemption which applies below

4. Please see Question 3 above

5. No

6. N/A

7. Please see Question 3 above

Virtual Appointments

1. No

2. N/A

3. Please see Question 3 above

Unfortunately we are unable to provide in full the information you have requested.  We do hold the information but an absolute exemption applies.  Personal Information (Section 40,2)

Personal data of any other person (third party data) is exempt under section 40(2) if disclosure would breach one of the data protection principles. This aspect of Section 40 is an Absolute Exemption and is therefore not subject to the Public Interest Test.

The names of officers working for the Council is personal data specific to them. It is therefore subject to the provisions of the Data Protection Act. Information can be withheld if its disclosure would be likely to breach one or more of the Principles of the Data Protection Act. There is no prior expectation on the part of team Managers (or other officers working below the level of Director) that their names and job titles / positions would be published into the wider public domain under FOI. A disclosure made under FOI constitutes a publication to the world at large. We believe that to disclose this would be likely to breach the first Principle of the Data Protection Act by unfairly contravening their right to privacy and confidentiality in the work place.

However, in the interests of transparency we are able to share details relating to senior officers (Director  level and above). For these officers, there is already a greater expectation of openness about their role given their level of accountability for service provision and budgetary decision making.

For your information please see the following link which outlines staff details of Director and above: https://www.thurrock.gov.uk/chief-executive-directors-and-services

You are free to use any information supplied to you for your own use, including non-commercial research purposes.  However, any other type of re-use, for example, by publishing the information or issuing copies to the public will require the permission of the copyright owner.

Where the copyright is owned by Thurrock Council, you must apply to the Council to re-use the information.  Please email information.matters@thurrock.gov.uk if you wish to re-use the information you have been supplied. For information where the copyright is owned by another person or organisation, you must apply to the copyright owner to obtain their permission.

Request reference:
FOI 10061