Freedom of information response

IT Systems Used by Adults and Children's Services

Publication date: 
Friday 14 February 2020
Request: 

Please could you provide answers the following questions in Microsoft Excel format with one worksheet for Adults Service and one Children's Services:

1. Which IT systems are used in the department specifically to provide core case management systems and any other supporting software holding information on individuals supported by your adults/children care services? For example, document management, RAS etc. Please provide name of system, supplier and type. e.g core case management system, electronic document management etc.

2. For each system identified in Q1 please could you let us know how many users their are?

3. For each system identified in Q1 please could you let us know when each of these systems were first implemented and how much has been spent on them each year for the last 5 years? Please breakdown the total cost of each into licence fees, annual support, professional services (training, implementation, consulting etc).

4. For each system identified in Q1 please could you let us know what the length of the current contract is and the date the contract ends?

Please could you provide the answers to these questions above in Microsoft Excel format with a separate worksheet for Adults and Childrens, please could you use the following Row titles and a Column for each system? (happy to provide a template as below if required).

System Name
Supplier
Type of System
Number of Users
System Go Live Date
Length of Current Contract (years)
Current Contract End Date
Yr1 (FY2015/16) Licence Fee
Yr1 (FY2015/16) Professional Services
Yr1 (FY2015/16) Support and maintenance
Yr2 (FY2016/17) Licence Fee
Yr2 (FY2016/17) Professional Services
Yr2 (FY2016/17) Support and maintenance
Yr3 (FY2017/18) Licence Fee
Yr3 (FY2017/18) Professional Services
Yr3 (FY2017/18) Support and maintenance
Yr4 (FY2018/19) Licence Fee
Yr4 (FY2018/19) Professional Services
Yr4 (FY2018/19) Support and maintenance
Yr5 (FY2019/20) Licence Fee
Yr5 (FY2019/20) Professional Services
Yr5 (FY2019/20) Support and maintenance

Response: 

1. Please see below:

System

Supplier

Type

LAS

System C - LiquidLogic

Core Case Management system (Adults Social Care)

LCS

System C - LiquidLogic

Core Case Management system (Children's Social Care)

ContrOCC (Adults)

Oxford Computer Consultants

Finance, Contracts and Commissioning system (Adults Social Care)

ContrOCC (Children's)

Oxford Computer Consultants

Finance, Contracts and Commissioning system (Children's Social Care)

2. LiquidLogic Adults System        = 450 active system users

LiquidLogic Children's System  = 410 active system users

ContrOCC Adults System         = 10 system users

ContrOCC Children's System   = 50 system users

3. In issuing our response the council has applied S43 of the Freedom of Information Act.  Information is exempt information if its disclosure under this Act would, or would be likely to prejudice the commercial interests of any person (including the public authority holding it).  A commercial interest relates to a person’s ability to successfully participate in a commercial activity, i.e. the purchase and the sale of goods or services. 

4. LiquidLogic Adults System        - Rolling annual support and maintenance contract (Ending March 2020)

LiquidLogic Children's System   - Rolling annual support and maintenance contract (Ending March 2020)

ContrOCC Adults System         - Rolling annual support and maintenance contract (Ending October 2020)

ContrOCC Children's System   - Rolling annual support and maintenance contract (Ending October 2020)

You are free to use any information supplied to you for your own use, including non-commercial research purposes.  However, any other type of re-use, for example, by publishing the information or issuing copies to the public will require the permission of the copyright owner.

Where the copyright is owned by Thurrock Council, you must apply to the Council to re-use the information.  Please email information.matters@thurrock.gov.uk if you wish to re-use the information you have been supplied. For information where the copyright is owned by another person or organisation, you must apply to the copyright owner to obtain their permission.

Request reference:
FOI 9732