Freedom of information response
ITSM solutions
• Please list the last two ITSM solutions utilised within your organisation since 2010 (not including the currently utilised solution)?
o Examples include ServiceNow, BMC, Ivanti, Marval, HPOV, Hornbill, Freshservice etc
o If the currently utilised solution has been in situ for this time, please state that.
• Between what years were these in usage?
• What were the principal drivers behind the decision to change?
Solution name Years in use – from Years in use - to Principal drivers for change
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Example table for illustration
Solution name Years in use – from Years in use - to Principal drivers for change
Marval MSM 2014 2017 Solution became end of life / business strategy directives
BMC Remedy 2017 2020 Functionality / move to cloud / cost
|
Solution name |
Years in use – from |
Years in use - to |
Principal drivers for change |
|
Footprints |
Unknown start as records not held back that far and the Council was under a Strategic Partnership in 2010 |
2018 |
Solution became end of life |
|
4Me |
2018 |
Current |
The product was discontinued. |