Freedom of information response

Penalty Charge Notices

Publication date: 
Thursday 6 June 2019
Request: 

1. Please specify whether you have an existing contract(s) for Enforcement Agent (Bailiff) Services for Council Tax, Business Rates and PCN debt collection and which of the three types of debt collection mentioned above it covers?

Type of contract Yes/No Response

(a) Single contract for Enforcement Agent (Bailiff) Services for Council Tax, Business Rates and PCNs

(b) Separate contracts for Council Tax, Business Rates and PCNs

(c) A combined contract covering debt collection for two of the debts mentioned and another for the third (please state the combination)

(d) No contract for collection of one or more types of the debts mentioned above (please specify which)

2. Please provide the dates that all of your existing contracts for Enforcement Agent (Bailiff) Services for Council Tax, Business Rates and PCN debt collection will expire

Type of enforcement service Contract start date Contract expiry date
Council Tax  
Business Rates  
PCNs  

3. Please state the name of all Enforcement Agencies appointed by the above contracts

Type of enforcement service Enforcement Agency Name
Council Tax 
Business Rates 
PCNs 

4. How many debt collection instructions were issued in a) 2016, b) 2017 c) 2018 to the Enforcement Agencies mentioned since the contract with them was put in place?

Year Instructions

5. If you don’t have a current contract with an Enforcement Agency in place, please could you specify:

a) The process by which your council collects unpaid Council Tax, Business Rates and PCNs. Please make clear the bodies or companies responsible for the delivery of this service
 
b) The number of debt collection instructions issued to the bodies or companies delivering these services on an annual basis over the last five years

6. Do you engage Enforcement Services under a Service Level Agreement and if so, what date is the contract due to be reviewed?

Use of Service Level Agreement (Yes/No) Review date of the Service Level Agreement

Response: 

1.

Type of contract Yes/No Response
Single contract for Enforcement Agent (Bailiff) Services for Council Tax, Business Rates and PCNs Yes, one to cover all debt types
Continuance of Service based on performance
Separate contracts for Council Tax, Business Rates and PCNs  
A combined contract covering debt collection for two of the debts mentioned and another for the third (please state the combination)  
No contract for collection of one or more types of the debts mentioned above (please specify which)  

2.

Type of enforcement service Contract start date Contract expiry date
Council Tax 18/12/2008
28.06.2011
17.09.2013
01.12.2015
Continuance of Service based on performance
Business Rates 18.12.2008
28.06.2011
17.09.2013
01.12.2015
Continuance of Service based on performance
PCNs 18.12.2008 Continuance of Service based on performance

3.

Type of enforcement service Enforcement Agency Name
Council Tax Whyte & Co
Phoenix Commercial
Hambury Tilmond
London Warrant Enforcement
Business Rates Whyte & Co
Phoenix Commercial
Hambury Tilmond
London Warrant Enforcement
PCNs Whyte & Co

4.

Type 2016/2017 2017/2018 2018/2019 to date
Parking 2022 1937 2007
Council Tax – including recycled 11,166 10,556 9278
NNDR – including recycled 319 281 314

The above figures are for ALL Years debts placed during the relevant period and NOT JUST In Year. It also includes recycled. For example if one account has been placed with all four Enforcement Agents during 2016/2017 and has 3 outstanding Liabilities it would count as “12” and not “1”

Thus, you cannot divide the number of charge payers within Thurrock by the no. of instances shown above to equate the percentage of residences having Enforcement Action being taken against them. If this method is used it will give a totally false representation of the percentage having Enforcement Action.

5. N/A

a) The process by which your council collects unpaid Council Tax, Business Rates and PCNs. Please make clear the bodies or companies responsible for the delivery of this service  
b) The number of debt collection instructions issued to the bodies or companies delivering these services on an annual basis over the last five years  

6. N/A

Use of Service Level Agreement (Yes/No) Review date of the Service Level Agreement
   

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Request reference:
FOI 8904