Freedom of information response

Upkeep and maintenance of all roads maintained by the council.

Publication date: 
Thursday 1 August 2019
Request: 

1. How much money did the council spend on repairing roads in the 2017/18 and 2018/19 financial year respectively?

2. How many requests and/or complaints did you receive asking for damaged road surfaces/potholes to be repaired in 2017/18 and 2018/19 respectively?

3. How many claims – successful or otherwise – were made for vehicle damage as a result of potholes/damaged roads/pavements in 2017/18 and 2018/19 respectively?

4. How many of these claims were successful, and what is the total amount paid out (for 2017/18 and 2018/19 respectively)?

5. Which road in the borough had the highest number of complaints made regarding any damage to the surface in 2017/18 and 2018/19 respectively?

Response: 

1. How much money did the council spend on repairing roads in the 2017/18 and 2018/19 financial year respectively?

  • 2017/18 - 3,387,477.99
  • 2018/19 - 2,812,084.51

2. How many requests and/or complaints did you receive asking for damaged road surfaces/potholes to be repaired in 2017/18 and 2018/19 respectively?

Requests: Information not held  - We don’t hold complaints against categories like surfacing only, we only hold ‘General Maintenance Enquiries’, this is anything reported that is sent to a safety inspector (so could include footways, obstructions etc.)

Complaints: Fewer than 5

3. How many claims – successful or otherwise – were made for vehicle damage as a result of potholes/damaged roads/pavements in 2017/18 and 2018/19 respectively?

Policy Year (Apr - Mar) No. Claims Open No. Claims Closed Total No. Claims
2017/18 Fewer than 5 43 44
2018/19 8 15 23

4. How many of these claims were successful, and what is the total amount paid out (for 2017/18 and 2018/19 respectively)?

Total No. Claims Paid Total Payments to Third Party
Fewer than 5 £450
0 £0

5. Which road in the borough had the highest number of complaints made regarding any damage to the surface in 2017/18 and 2018/19 respectively?

2017/18 – Southend Road, Stanford Le Hope

2018/19 – As above

We are unable to provide an exact number for questions 2 and 4 above as:

  • There is a low number involved.
  • The release of this information could identify individuals which would constitute their personal data under the Data Protection Act
  • There is no prior expectation on the part of these individuals that their personal information would be published in the wider public domain under the FOI Act
  • Personal data of any other person is exempt under section 40 (2) of the Data Protection Act.

However in the interests of transparency we are able to provide this information to you categorised as fewer than 5 to give you an indication of the figures

You are free to use any information supplied to you for your own use, including non-commercial research purposes.  However, any other type of re-use, for example, by publishing the information or issuing copies to the public will require the permission of the copyright owner.

Where the copyright is owned by Thurrock Council, you must apply to the Council to re-use the information.  Please email information.matters@thurrock.gov.uk if you wish to re-use the information you have been supplied. For information where the copyright is owned by another person or organisation, you must apply to the copyright owner to obtain their permission.

If you are dissatisfied with the way in which the council have managed your FOI request you can pursue an Internal Review by contacting us using the above email address.  Your request will be considered by the Strategic Lead for Information Management who will update you with the outcome of the review. 

If you remain unhappy following the outcome of your Internal Review you may wish to refer your case to the Information Commissioner’s Office (ICO), details of this organisation can be found at www.ico.org.uk . Please be advised that the ICO will not consider your case until they have confirmation that you have already been through the Internal Review stage with the council.

Request reference:
FOI 9229