Gas safety and boiler servicing

Annual gas safety check

By law, we must make sure all our housing properties have a gas safety check every year.

Our contractor for carrying out gas safety checks within our properties is Aaron Services.

Your service appointment

Aaron Services will contact you to arrange a date and time for servicing your boiler and any other gas appliances you may have.

If they are able to access your property on the first appointment date and time they agree with you, they will enter your household into a free prize draw.

Prize draws will be held every month. Aaron Services will add £1 to prize fund for every property they access on the first appointment during that month, up to a maximum of £250.

About the prize draw

Terms and conditions of the draw are:

  • to be entered into the prize draw the property must be accessed on the first appointment for their gas appliances to be serviced within the specified month
  • if the first appointment needs to be re-scheduled by the resident, at least 48 hours’ notice must be given to Aaron Services to change the appointment date and qualify for a first time access
  • the draw will take place on the 15th of every month for the previous months' first-time accessed properties
  • all properties where a service has been completed on the first appointment will be entered into the draw
  • Aaron Services will add a £1 to the prize fund for every property they have accessed on a first appointment – the prize fund will be capped at £250
  • the £250 will be given to the resident as a Love2shop voucher
  • the prize will be hand-delivered to the resident, who will need to sign that they have received it
  • Aaron Services will phone the resident to confirm whether they have won – if they cannot make contact, a letter will be sent to the property, after which if there no response has been received within 7 working days, the draw will be made again with the remaining properties
  • the draw will be taken using a random number generator – this will be done at monthly management meetings with staff members present from both Thurrock Council and Aaron Services