An independent review has revealed overwhelming support and positive feedback for the Brighter Futures services provided to children, young people and families in Thurrock.
The review, carried out by Healthwatch Thurrock, received positive feedback from 191 service users during the summer months on their experiences of:
- the Early Help and Children's Centre services they had used
- how they were referred to the services
- the sessions they attended
The results of the consultation showed that 100% of the 191 responses identified as having either a 'happy' or 'very happy' experience of the services they accessed. No 'unhappy' or 'very unhappy' responses were recorded from any respondents.
Suggestions of possible improvements to the services included
- more soft play areas and toys
- more toddler groups and support for smaller babies
- additional parent groups
- more sessions and courses offered across the borough
Cllr Sue Little, Cabinet member for social care, said: "The outcome of this review is fantastic news for our Brighter Futures team, and a very encouraging response to the services we provide to children, young people and families across Thurrock.
"The Brighter Futures Children's Partnership delivers a vast range of services including the Early Help, Prevention and Support Service, Thurrock School Health Service, Health Visiting Team, and also includes our 10 Children's Centres.
"It's clear that our residents want to see more of these fantastic sessions on offer, and by reflecting on our performance we can ensure the voices of service users are at the heart of what Brighter Futures offers our residents."
The full report is available to review at www.thurrock.gov.uk/childrens-care-professionals-partnerships/brighter-futures-childrens-partnership