Thurrock Council apologises unreservedly to those households in Thurrock who have seen disruption to their waste collection – this has been below the high standards residents should rightfully expect and the standards the council sets itself in delivering this service.
The recent Just Stop Oil protests caused some significant delays in bins being collected, with waste crews unable to gain access to the depot on a number of days. In addition, operational factors have further impacted the effective delivery of the service in some areas of the borough.
A spokesperson for Thurrock Council said, "The council sincerely apologises to the residents of Thurrock that have been impacted by the disrupted waste collections. As a resident, you have a right to expect your waste to be collected in a consistent and efficient manner.
"On occasion, matters arise which are beyond the council's control. However, there have been some times in the past few weeks that our service to you simply hasn't been good enough. We are urgently taking action to resolve the service delivery issues as quickly as possible."
The council will provide regular updates on Thurrock Council's Facebook and Twitter feeds including information about any action to be taken by residents to present their bins for collection where roads have unfortunately been missed. Please do look out for this information as we aim to resolve the missed collections as quickly as possible.
Information is also available on the council’s website, including how to report a missed bin, at thurrock.gov.uk/missedbins