From Monday 27 July, brown bins will continue to follow a 2-weekly schedule but will be collected on the same day of residents’ normal blue and green/grey bin collection.
Cllr Aaron Watkins, Cabinet member for environment, said: "I know residents have experienced missed bin collections where the service has had difficulties and there has been confusion over the previous weeks, especially regarding brown bin collections.
"Our waste crews have been working flat-out over this period and are dealing with unprecedented demand due to a significant rise in the amount of household waste being produced. This means more work for our crews and more trips in our lorries back to the depot or the tip site in east London to empty heavy loads being carried.
"Where missed collections have occurred, our teams have attempted to go back the same day, the next day and worked weekends to collect as much as possible. I personally want to thank each staff member for their work over the previous months. Your dedication and efforts have not gone unnoticed."
Residents should go to the online street-by-street lists of wheeled bin collections days to check the week – 'Week 1' or 'Week 2' – that their brown bin waste will be collected. Blue and green/grey bins must be put out on the usual day every week, while brown bins only need to be put on the usual day every 2 weeks. Go to bin collection days for the Week 1 and Week 2dates.
Cllr Watkins added: "COVID-19 has not gone away and, like many other professions, staff have been unable to attend work for a variety of reasons. We have been following government guidelines and liaising with the unions to enable safe ways of working for additional and existing staff to support and increase the capacity of the workforce. This should also assist with the unprecedented demand the service is experiencing and alleviate the collection issues experienced over recent weeks.
"We have been listening to residents’ concerns and, moving forward, from Monday 27 July, brown bin collections will remain every 2 weeks, but will be picked up on the same day as your normal blue and grey/green bin collection. During this time, we still remind residents they can put their food waste into their green/grey bins or self-compost food waste where possible.
"I want to apologise to residents for the difficulties experienced over the previous weeks. Missed bin collections can be reported online at thurrock.gov.uk/missedbins. Thank you to our residents for their patience during this time."