Housing rent and charges

Council housing services online – login accounts from 11 June

Our online services for viewing rent statements and bidding for council properties were updated on 11 June. You will need to create a new login account to access these services. To do this, go to council housing services online and select the 'create an account' button at the end of the page.

Your old account details have been deleted and your personal data remains secure.

Coronavirus (COVID-19) rent advice

The government's complete ban on evictions, which was first announced on 18 March, has been extended until 23 August 2020. During this period, your rent will still be charged as usual.

You still need to make sure your rent is paid on time and you follow the terms of your tenancy agreement as best you can.

If you are unable to pay your rent in full, you should speak with your landlord as soon as possible.

For information from the government, go to:

Council tenants

To pay your rent and check your rent statement, go to your regular payment.

If you can't leave home to pay your rent at the post office, there are many other ways you can pay. Go to how to pay your rent and charges.

If you can't afford to pay your rent, you should email us immediately and give your phone number so we can contact you. We will talk with you about your situation and advise you on what to do.

Rents department

: rents@thurrock.gov.uk

Dealing with financial difficulty

For full government advice on sick pay and benefits, go to GOV.UK: Universal Credit – coronavirus and claiming benefits.

If you are of working age and your income has reduced or you've been made unemployed, you should claim:

Universal Credit is managed by the government, not by Thurrock Council.

For more information on where you can get debt and money advice, go to our help with money page.