We are aware of an issue with our payment provider, Mastercard, that has affected the visibility of some payments on accounts and possible duplicate payments taken from bank accounts. Mastercard are currently investigating this and will be providing a resolution as soon as possible. We will update the website again as soon as we have further information.
Housing rent and charges
There are a number of easy ways to pay your rent.
Pay by direct debit or standing order
You can set up a direct debit to pay your rent from your bank account every month. You can choose to pay on either the 1st, 7th, 15th or 24th of the month. Send your completed direct debit form to the address on the form.
You can also set up a standing order – you must send the form below to your bank, not to us.
You can pay online using a debit or credit card. You will need to quote your 10-digit rent account number to make an internet payment.
Pay by phone
Call our automated telephone payment service to pay by telephone using a debit or credit card. You will need your 10-digit rent account number.
: 01375 652 127
You can pay by cash at PayPoint outlets across Thurrock. To make a payment, take with you any barcoded letter you've received from us, or your rent payment card, if you have one. Keep the receipt for your records.
We can no longer take payments through Payzone outlets.
You can pay by cash, cheque or debit card at any Post Office. Take your rent payment card with you to make a payment. Keep the receipt for your records.
Our bank details
When setting up payment, you may need to provide our bank details.
|Name of account||Thurrock Council|
|Name of bank||National Westminster Bank|
Rent payment cards
We no longer issue rent payment cards.
If you lose or destroy your rent payment, you can continue to make payments using the barcode on letters we send you.