Residents survey


We hired BMG Research to ask local people a series of questions so we can better understand how they feel about the borough and our services. During November and December 2016, they interviewed 1,000 residents by phone, making sure they were fairly representative of different wards, ages and genders.

Satisfaction with the local area

Almost 7 of every 10 residents (69%) are satisfied with their local area as a place to live, whilst nearly 2 in 10 (19%) are not satisfied.

There are big differences in levels of satisfaction between wards. Residents most satisfied with their local area are those who live in:

  • Corringham and Fobbing – 89%
  • Stanford-le-Hope West – 89%
  • Orsett – 88%
  • Stanford East and Corringham Town – 87%

Residents least satisfied with their local area are those who live in:

  • Tilbury Riverside and Thurrock Park – 52%
  • Grays Riverside – 49%
  • Tilbury St Chads – 47%

Satisfaction with the council

Just over half of our residents (55%) are satisfied with the way we run things, while nearly 3 in 10 (28%) say they are not satisfied.

More than 1 in 10 (13%) thought the way we run things has got better in the last year, but 3 in 10 (31%) think it has got worse. The rest – around half (53%) – feel it has stayed the same.

Less than half of residents (45%) think we provide value for money, but around 1 in 4 disagree (26%). On balance, 1 in 3 residents (33%) say they speak positively about us, while just over 1 in 4 (27%) say they speak negatively.

Other views included:

  • around 7 in 10 residents (72%) think our staff are friendly and polite
  • around 7 in 10 (69%) say we make it easy for residents to exercise in the parks and open spaces
  • just over half (51%) think we are efficient and well run
  • half (50%) believe we are making the local area a better place for people to live
  • just under half (48%) say we respond quickly and efficiently to queries
  • more than 4 in 10 (43%) say we involve residents in making decisions