Each contractor provides a residents' information pack.
Transforming Homes resident information packs
Know your contractor
All council representatives carry a photo ID card that will be shown before asking to enter your home.
If you suspect a bogus caller report it straight away to your resident liaison officer or Thurrock Council immediately.
You can contact your resident liaison officer before work starts and ask for password access by the operatives. This system allows you to have a unique password that is known only to you and the operatives.
Remember in the interests of your safety only allow entry to staff carrying a ID contractor badge or a Thurrock Council ID badge.
Keeping your keys safe
We operate a 'safe key procedure' so you can leave a key with your resident liaison officer. We never put your address on the key and it is locked away when not in use. The key never leaves the site office unless the person who needs to access you property has signed it out and it must be signed back in at the end of each day.
After work is finished, we'll return the key to you and ask you to sign to say you have taken it back. We won't leave your home without making sure it has been properly secured. We will also keep your front door closed while work is going on.
Thurrock Council resident liaison officer contacts
Codes of conduct
All of our contractors have a code of conduct, which their workers must comply with.
All workers are expected:
- to be polite, co-operative and helpful
- not to use racist, sexist, abusive behaviour or foul language
- to be neat and tidy in their appearance – working without shirts, or in shorts or cut down trousers is not allowed when working in your home
Contact your resident liaison officer for a full copy of your contractor's code of conduct.