Transforming homes

Our contractors

Two contractors are transforming tenants' homes in Thurrock. They are United Living and Wates.

They will work in the following areas from June to December 2018:

United Living Wates
  • Aldrin Close
  • Armstrong Close
  • Bellmaine Avenue
  • Berkley Hill
  • Clarence Road
  • Collins Close
  • Crofton Avenue
  • Dessons Court
  • Fern Court
  • Fobbing Road
  • Freeman Court
  • Giffords Cross Avenue
  • Giffords Cross Road
  • Goldsmiths Avenue
  • Gordon Road
  • Hawthorne Road
  • Herd Lane
  • Laburnum Drive
  • Limeslade Close
  • Lyndhurst Road
  • Maples
  • Monks Haven
  • Montfort Avenue
  • Norton Close
  • Nottage Close
  • Odonaghue House
  • Park Road
  • Pendine Close
  • Princes Avenue
  • Rachael Clarke Close
  • Southend Road
  • Springhouse Road
  • Thames Close
  • Thames Haven Road
  • The Geerings
  • Thors Oak
  • Wills Hill
  • Airey Neave Court
  • Albemarle Close
  • Arthur Street
  • Balfour Road
  • Benson Road
  • Boscombe Avenue
  • Church Street
  • Crescent Avenue
  • Cromwell Road
  • Delafield Road
  • Dell Road
  • Dexter Close
  • Dock Road
  • Doug Siddons Court
  • Elm Road
  • Frederick Andrews Court
  • Gipsy Lane
  • Grove Road
  • Hampden Road
  • Hathaway Road
  • Hollis Place
  • Ireton Place
  • Kent Road
  • Lawns Crescent
  • Lenmore Avenue
  • Lenthall Avenue
  • Lisle Place
  • Lucas Road
  • Ludlow Place
  • Malvern Road
  • Manor Road
  • Maple Road
  • Milton Road
  • Oak Road
  • Piggs Corner
  • Pym Road
  • Rectory Road
  • Richmond Road
  • Robertson Court
  • Rosedale Road
  • Russell Road
  • Salisbury Road
  • Stuart Road
  • Thurloe Walk
  • Wallace Road
  • Ward Avenue
  • William Street
  • Wood Street

Each contractor provides a residents' information pack.

Transforming Homes resident information packs

Know your contractor

All council representatives carry a photo ID card that will be shown before asking to enter your home.

If you suspect a bogus caller report it straight away to your resident liaison officer or Thurrock Council immediately.

You can contact your resident liaison officer before work starts and ask for password access by the operatives. This system allows you to have a unique password that is known only to you and the operatives.

Remember in the interests of your safety only allow entry to staff carrying a ID contractor badge or a Thurrock Council ID badge.

United Living Wates
United Living sample ID will be shown here.

Keeping your keys safe

We operate a 'safe key procedure' so you can leave a key with your resident liaison officer. We never put your address on the key and it is locked away when not in use. The key never leaves the site office unless the person who needs to access you property has signed it out and it must be signed back in at the end of each day.

After work is finished, we'll return the key to you and ask you to sign to say you have taken it back. We won't leave your home without making sure it has been properly secured. We will also keep your front door closed while work is going on.

Contractor contacts

United Living Wates
Contact details for United Living will be provided here.

Doina Caniparu
Senior Resident Liaison Officer
Mobile: 07799 477 816

Stacey Smith
Resident Liaison Officer
Mobile: 07710 845 228

Office number
01375 851 150

Freephone number
0800 066 5909

Codes of conduct

All of our contractors have a code of conduct, which their workers must comply with.

All workers are expected:

  • to be polite, co-operative and helpful
  • not to use racist, sexist, abusive behaviour or foul language
  • to be neat and tidy in their appearance – working without shirts, or in shorts or cut down trousers is not allowed when working in your home

Contact your resident liaison officer for a full copy of your contractor's code of conduct.