Transforming homes

Our contractors

Two contractors are transforming tenants' homes in Thurrock. They are Keepmoat and Wates.

They will work in the following areas from June 2017 to April 2018:

Keepmoat Wates
  • Abbotts Hall Chase
  • Adams Road
  • Arnhem Avenue
  • Beech Grove
  • Bevin House
  • Billet Lane
  • Burgess Avenue
  • Central Avenue
  • Church View
  • Conrad Road
  • Crescent Road
  • Eastern Avenue
  • Field Road
  • Hall Avenue
  • Hall Crescent
  • Hall Road
  • Kent View
  • Kynoch Court
  • Leeholm House
  • Levett Road
  • Love Lane
  • Manning Street
  • Myrtle Grove
  • Rainbow Lane
  • Teviot Avenue
  • The Parade
  • The Rowans
  • Broadhope Avenue
  • Bure
  • Cabborns Crescent
  • Calder
  • Caldwell Road
  • Chelmer Road
  • Claudian Way
  • Council Houses
  • Cowper Avenue
  • Crouch Road
  • Daniel Close
  • Defoe Parade
  • Dickens Avenue
  • Fanshawe Road
  • Feenan Highway
  • Felicia Way
  • Frome
  • Gainsborough Avenue
  • Hadfield Road
  • Hardie Road
  • Holyrood Gardens
  • Hutson Terrace
  • Hyder Road
  • Ingleby Road
  • Lambourne
  • Lawrence Cottages
  • Lawrence Gardens
  • Lea Road
  • Leighton Gardens
  • Lower Crescent
  • Malpas Road
  • Marisco Close
  • Melba Gardens
  • Morant Road
  • Northview Avenue
  • Pageant Close
  • Philippa Way
  • Quebec Road
  • Raphael Avenue
  • Romford Road
  • Sabina Road
  • Saints Walk
  • Seaborough Road
  • Shakespeare Avenue
  • Somerset Road
  • Southend Road
  • Spencer Walk
  • St Augustine Road
  • St Cecilia Road
  • St Cedds Cottages
  • St Chads Road
  • St Francis Way
  • St Margarets Avenue
  • St Marys Road
  • St Michaels Road
  • St Teresa Walk
  • Stephenson Avenue
  • Stour Road
  • Tasker Road
  • Thames Drive
  • Thames View
  • The Circle
  • Toronto Road
  • Torridge
  • Tyne
  • Vigerons Way
  • Waldon
  • Waterson Road
  • Welland
  • Wellington Road
  • Wharf Road
  • Wokindon Road
  • Wren Walk

Each contractor provides a residents' information pack.

Know your contractor

All council representatives carry a photo ID card that will be shown before asking to enter your home.

If you suspect a bogus caller report it straight away to your resident liaison officer or Thurrock Council immediately.

You can contact your resident liaison officer before work starts and ask for password access by the operatives. This system allows you to have a unique password that is known only to you and the operatives.

Remember in the interests of your safety only allow entry to staff carrying a ID contractor badge or a Thurrock Council ID badge.

Keepmoat Wates

Keeping your keys safe

We operate a 'safe key procedure' so you can leave a key with your resident liaison officer. We never put your address on the key and it is locked away when not in use. The key never leaves the site office unless the person who needs to access you property has signed it out and it must be signed back in at the end of each day.

After work is finished, we'll return the key to you and ask you to sign to say you have taken it back. We won't leave your home without making sure it has been properly secured. We will also keep your front door closed while work is going on.

Contractor contacts

Keepmoat Wates

Janice Knight
Resident Liaison Officer
Mobile: 07876 448 403

Steven Birch
Resident Liaison Officer
Mobile: 07973 945 911

Linda Glibbery
01708 858 397

Doina Caniparu
Senior Resident Liaison Officer
Mobile: 07799 477 816

Stacey Smith
Resident Liaison Officer
Mobile: 07710 845 228

Office number
01375 851 150

Freephone number
0800 066 5909

Codes of conduct

All of our contractors have a code of conduct, which their workers must comply with.

All workers are expected:

  • to be polite, co-operative and helpful
  • not to use racist, sexist, abusive behaviour or foul language
  • to be neat and tidy in their appearance – working without shirts, or in shorts or cut down trousers is not allowed when working in your home

Contact your resident liaison officer for a full copy of your contractor's code of conduct.