You said, we did

Housing - Customer Care

1 September 2016

What you said

Following a review of complaints data for the first quarter of 2016, April to June, a common theme identified relates to workmanship and the code of conduct by operatives, when working in residents properties.

What we did

As a result of comments received, a number of toolbox talks have been held with contractors, in order to ensure they are all aware of the service standards expected whilst carrying out work on behalf of the Council.  

All staff attending the toolbox talks are requested to sign to confirm they have received the information/training.

How we expect our service to get better

As a result of all contractors receiving relevant information/training, it is hoped that this will have a positive impact on the performance of all contractors working on behalf of the Council.  It is anticipated that in turn, this will reduce the number of formal complaints being received relating to such matters.