Waste and Recycling - Missed Bins
What you said
Ms L has complained about repeated missed bin collections from her property, despite a visit from a Supervisor who ensured that the bins would be collected, but they were not.
What we did
An investigation into the complaint concluded that the bins had been missed due to a reshuffle of the winter rounds and a Waste & Recycling Crew had not been allocated to the property. However, this has now been rectified.
How we expect our service to get better
As a result we expect there to be increased customer satisfaction.