You said, we did

Waste and Recycling - Missed Bins

26 March 2018

What you said

Ms L has complained about repeated missed bin collections from her property, despite a visit from a Supervisor who ensured that the bins would be collected, but they were not.

What we did

An investigation into the complaint concluded that the bins had been missed due to a reshuffle of the winter rounds and a Waste & Recycling Crew had not been allocated to the property.  However, this has now been rectified.

How we expect our service to get better

As a result we expect there to be increased customer satisfaction.