You said, we did

Waste and Recycling - Non Return of Bins

26 March 2018

What you said

Mr J is on assisted collections but had cause to complain as the waste and recycling crew were not returning his refuse bins to the correct location after disposing of his waste.

What we did

An investigation into the complaint concluded that the crew were not fulfilling their duties when returning emptied bins, written instructions were issued to the crew, and the refuse driver is expected to return evidence that the correct process has been implemented. 

In addition to this a period of monitoring was put in place to ensure retrieval and return of bins was to a satisfactory level.

How we expect our service to get better

As a result we expect there to be increased customer satisfaction for our residents on assisted collections.