Using Direct Debit as your payment option provides you with a more efficient way to manage your account.
Please read the following information which is to be considered when looking to set up a Direct Debit with the Council.
Why pay by Direct Debit?
You won’t need to manually make payment for each invoice – it’s all automatic.
It’s protected by the Direct Debit Guarantee, which means you’re always in control.
The guarantee protects you by providing an immediate refund for any incorrect payments and allows for cancellation at any time.
You’ll save time and avoid late payment reminders.
You will always receive your invoice well in advance of payment being taken
How will the Direct Debit payment option work?
By setting up a Direct Debit, you’re agreeing to pay all invoices, issued to you by Thurrock Council, automatically on the date their due (Excluding Council Tax or Rent).
You will receive a copy of your invoice 14 days before the payment is taken, giving you plenty of notice and time to raise any queries.
The amount collected will be the amount that is showing outstanding on your account 5 days before its collected.
If you make a partial payment, at least 6 days before the collection date, only the remaining balance will be taken.
If you have paid your full invoice balance before the Direct Debit due date, then no payment will be taken
Ensure you fully understand the information provided above before signing up to pay for Council services by direct debit. If you wish to sign up to direct debit, please contact/inform the relevant Council service to proceed.