Support

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Website accessibility

We want thurrock.gov.uk to accessible for all. This means that you should be able to access our information and services with the latest versions of screen readers and basic operating system screen magnifiers.

AbilityNet provides guidance on how to:

Let us know if you are having trouble with accessibility on thurrock.gov.uk – we will work to make improvements wherever possible.

thurrock.gov.uk accessibility feedback

You should upgrade your web browser on your computer or phone if it's out of date – go to GOV.UK: Browsers.

Get Safe Online offers help and advice about upgrading your browser.

Languages, including British Sign Language

Deaf customers can get British Sign Language (BSL) support online and at our Civic Offices.

You can translate most pages of this website using Google Translate. Follow the link below and select your language.

Google Translate - thurrock.gov.uk

Google Translate provides and automatic translation by computer rather than by a person. The translated text may not be of the same quality as if it had been translated by a person. Find out more about Google Translate.

Support for those most in need

Using thurrock.gov.uk is the quickest way to get information and access services. You can get free internet access at Thurrock libraries, community hubs and our Civic Offices in Grays.

Thurrock Council Civic Offices
New Road, Grays, RM17 6SL

  • reception: 8am to 5:15pm, Monday to Thursday, and 8am to 4:45pm, Friday
  • public counters: 9am to 4:30pm, Monday to Friday
  • office hours: 8:45am to 5:15pm, Monday to Thursday, and 8:45am to 4:45pm, Friday

If you are unable to use our online services, either at home or with support in libraries or hubs, you can call us using the phone number below. Please let us know why you're unable to use our online services as this will help us make improvements.

Thurrock Council

: 01375 652 652