Your privacy is important to us. All employees who have access to your personal data or are associated with the handling of that data must comply with data protection law.
We have security policies in place to safeguard your information and prevent unauthorised access to it. We will only hold your personal information for as long as necessary.
Thurrock Council is the Data Controller for information collected through this website and or printed forms that refer to this privacy notice.
Our officer responsible for data protection is the 'Strategic Lead – Information Management' – contact details are at the end of this page.
We will use the information you supply us to provide you with an appropriate, timely and effective service.
The information about you that we hold will be stored securely and made available to authorised officers only.
Go to our fair processing page to read more about how we use personal data, including how to access it.
We may need to share the personal information you have given to us with partner organisations such as the police or other government bodies.
Information will only ever be shared when it is necessary to help us provide effective services.
Where possible, the data that we process or share will be anonymised, pseudonymised or de-personalised. Special categories of personal data includes – but is not limited to – information about race, religious beliefs, trade union membership, physical or mental health. We will not pass it to any other parties unless required to do so by law.
There are some circumstances where your consent may not be sought. This could be when we feel there is a good reason that's more important than protecting your confidentiality – for example:
- to prevent serious harm to others
- to help prevent or prosecute crime or fraudulent activity
- as a requirement of statute law
- because a court has asked for it
We have a duty to protect the public funds we administer, and may use or share the information held about you for the prevention and detection of fraud and other lawful purposes – we do not need your consent to share data in these circumstances.
We may share some of your personal information between our services so we can:
- provide services that are appropriate, timely, effective and beneficial to you
- keep our information on you as up-to-date as possible
- improve our service to you
Our staff can only access the information they need to do their job.
We have specific data sharing agreements with local agencies. Sometimes the law requires that we may have to pass your details on to a third party.
We won't sell or give your information to any third party for marketing purposes unless we have your permission.
We will not share personal data with third parties that are in a country or territory outside the European Economic Area (EEA) unless that country or territory has an adequate level of protection is in place for the processing of personal data.
How long we keep personal information
We will hold your personal information on our systems for as long as it is needed, and remove it when that purpose has been met. Details are provided in our document retention schedule.
In the case of an online service, your personal information is stored until you no longer wish to continue to receive the service.
If you have registered for an account on our websites, you have the option of deleting your account at any time. This will permanently delete your information and you will not be able to recover data. Some information may remain in our logs for a period of time after you delete your account.
If you wish to have all data held about you erased from our systems, you should send your request to us using the contact details at the end of this page.
We have additional responsibilities when processing Public Health data. Details are given in the document below.
Offensive or inappropriate content
If you post or send offensive, inappropriate or objectionable content to us or otherwise engage in any disruptive behaviour on any of our services, including on social media channels, we may use your personal information to stop such behaviour.
Where we reasonably believe that you are or may be in breach of any national or international law, we may use your personal information to inform relevant third parties such as social media channel providers or law enforcement agencies about the content and your behaviour.
Contacting us about privacy matters
Questions or concerns about privacy or our use of personal data should be sent to: