Your privacy is important to us. All employees who have access to your personal data or are associated with the handling of that data must comply with the Data Protection Act.
We use information security policies to safeguard your information and prevent unauthorised access to it. We will only hold your personal information for as long as necessary.
Any personal information that you provide will be processed in accordance with the Data Protection Act 1998. We and our partners will use it to deliver and improve services and fulfil our statutory duties.
We will not disclose any personal information to any other third parties except:
- to provide products or services you have requested
- when your permission has been given
- as required to by law
- as part of any initiatives for the purpose of preventing and detecting fraud
Go to our fair processing page to read more about how we use personal data.
We may share the personal information you provide us between our services. We will do so when sharing of this nature benefits individuals.
We may need to share the personal information you have given to us with partner organisations such as the police or other government bodies.
Information will only ever be shared when it is necessary to help us provide effective services.
Sensitive personal data includes – but is not limited to – information about race, religious beliefs, trade union membership or court proceedings. You may have the right to refuse. We will not pass it to any other parties unless required to do so by law.
There are some circumstances where your consent may not be sought. For example, where it is:
- to prevent serious harm to others
- to help prevent or prosecute crime
- as a requirement of statute law
- because a court has asked for it
We have a duty to protect the public funds we administer, and may use information held about you for the prevention and detection of fraud and other lawful purposes.
How long we keep personal information
We will hold your personal information on our systems for as long as it is needed, and remove it when that purpose has been met. In the case of an online service, your personal information is stored until you no longer wish to continue to receive the service.
If you have registered for an account on our websites, you have the option of deleting your account at any time. This will permanently delete your information and you will not be able to recover data. Some information may remain in our logs for a period of time after you delete your account.
Offensive or inappropriate content
If you post or send offensive, inappropriate or objectionable content to us or otherwise engage in any disruptive behaviour on any of our services, including on social media channels, we may use your personal information to stop such behaviour.
Where we reasonably believe that you are or may be in breach of any national or international law, we may use your personal information to inform relevant third parties such as social media channel providers or law enforcement agencies about the content and your behaviour.
Contacting us about privacy matters
Questions or concerns about privacy or our use of personal data should be sent to: