Your privacy is important to us. All employees who have access to your personal data or are associated with the handling of that data must comply with the Data Protection Act.

We use information security policies to safeguard your information and prevent unauthorised access to it. We will only hold your personal information for as long as necessary.

Our websites may try to set and access small text files known as cookies on your computer. Go to our use of cookies page for information on how we use of cookies and ways you may opt-out of accepting them. We also collect IP (Internet Protocol) addresses from visitors to our websites.

Our websites contain links to other websites, including those of government departments, public authorities and of private and voluntary organisations. Third-party websites should have their own privacy statement and information about their use of cookies. You should always be aware when you are moving to another site and read the privacy statement of those sites that collect personal information.

Fair processing

Thurrock Council is the Data Controller for information collected through this website, and through website forms or printed forms that refer to this privacy notice.

We will use the information you supply us to provide you with an appropriate, timely and effective service.

We may share the personal information you provide to us between our services and partner organisations, such as government bodies and the police. This will be undertaken when sharing of this nature benefits you.

Your data may also be shared for the purpose of preventing or detecting fraud, or when required by law – we do not need your consent to share data in these circumstances.

The information about you that we hold will be stored securely and made available to authorised officers only.

The information we hold will be kept for as long as it is needed – this is set out in our Document Retention policy – and will be destroyed securely when it is no longer needed.

Go to our fair processing page to read more about how we use personal data.

Information sharing

We may share the personal information you provide us between our services. We will do so when sharing of this nature benefits individuals.

We may need to share the personal information you have given to us with partner organisations such as the police or other government bodies.

Information will only ever be shared when it is necessary to help us provide effective services.

Sensitive personal data includes – but is not limited to – information about race, religious beliefs, trade union membership or court proceedings. You may have the right to refuse. We will not pass it to any other parties unless required to do so by law.

There are some circumstances where your consent may not be sought. For example, where it is:

  • to prevent serious harm to others
  • to help prevent or prosecute crime
  • as a requirement of statute law
  • because a court has asked for it

We have a duty to protect the public funds we administer, and may use information held about you for the prevention and detection of fraud and other lawful purposes.

How long we keep personal information

We will hold your personal information on our systems for as long as it is needed, and remove it when that purpose has been met. In the case of an online service, your personal information is stored until you no longer wish to continue to receive the service.

If you have registered for an account on our websites, you have the option of deleting your account at any time. This will permanently delete your information and you will not be able to recover data. Some information may remain in our logs for a period of time after you delete your account.

Public Health

We have additional responsibilities when processing Public Health data. Details are given in the document below.

Offensive or inappropriate content

If you post or send offensive, inappropriate or objectionable content to us or otherwise engage in any disruptive behaviour on any of our services, including on social media channels, we may use your personal information to stop such behaviour.

Where we reasonably believe that you are or may be in breach of any national or international law, we may use your personal information to inform relevant third parties such as social media channel providers or law enforcement agencies about the content and your behaviour.

Contacting us about privacy matters

Questions or concerns about privacy or our use of personal data should be sent to:

Information Management team