This statement applies to content published on the thurrock.gov.uk domain.
Using this website
This website is run by Thurrock Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
We've also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability, including guidance on how to:
- make your mouse easier to use
- use your keyboard instead of a mouse
- talk to your device
- make your device talk to you
- make text larger
- change your colours
- magnify the screen
How accessible this website is
We know some parts of this website aren't fully accessible:
- most older PDF documents aren't fully accessible to screen reader software
- some of our online forms may be difficult to navigate using just a keyboard
- digital maps within web pages may be difficult to navigate using just a keyboard
- our sound recordings of committee meetings do not have full text transcript
What to do if you can't access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact our Information Management team.
We'll consider your request and get back to you within 20 working days. Our working days are Monday to Friday excluding public holidays, starting from the first full working day after we receive your request.
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact our Web Team.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
We have hearing loops – also known as audio induction loops – on each desk in our Customer Service area, and in the office for private meetings behind our main reception desk.
You can contact us using British Sign Language (BSL) via the SignVideo service, either online, by smartphone app, or face-to-face in our Civic Offices.
For our opening hours and directions to our offices, go to contact us.
Technical information about this website's accessibility
Thurrock Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some of our published PDF files and Word documents are essential to providing our services – for example, forms published as Word documents. We plan to make these accessible or provide accessible alternatives by September 2020.
We don't provide a full text transcript of sound and video recordings of committee meetings. We believe that doing so would be a disproportionate burden within the meaning of The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018: Regulation 7, as the agenda and minutes of these meetings are also published in HTML format.
Some of our online transactional services – for example, making an application, paying for a service, making a booking or reporting a problem – are built and hosted through third-party software that has been 'skinned' to look like our website.
We are working with the companies that supply these services to fix any accessibility issues, or to provide accessible alternatives.
We've assessed the cost of fixing these issues before September 2020 and believe that doing so would be a disproportionate burden within the meaning of The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018: Regulation 7. We will make another assessment when our supplier contracts are up for renewal, likely to be within 3 years.
Our advice on what to do if you can't access parts of this website – given above – includes how to ask for accessible alternatives, if needed while this work is in progress.
Content that's not within the scope of the accessibility regulations
The content below is exempt from meeting the accessibility regulations, The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018: Regulation 4.
The Twitter feed on our home page is provided by a third-party social media company, and may not be fully accessible using screen reader software or by keyboard navigation. We don't plan to fix this because third-party content that is neither funded nor developed by, nor under the control of, the public sector body, is exempt from meeting the accessibility regulations.
Interactive maps within this website may not work with screen reader software or be navigable using a keyboard. We don't plan to fix these because online maps and mapping services are exempt from meeting the accessibility regulations.
Some live video streams of committee meetings don't have captions. We don't plan to add captions to all live video streams because live video is exempt from meeting the accessibility regulations.
Several old PDF files and Word documents don't meet accessibility standards – for example, they may not be marked-up so they're accessible to a screen reader. The accessibility regulations don't require us to fix documents published before 23 September 2018 if they're not essential to providing our services. For example, we don't plan to fix very large technical studies that support our Core Strategy Local Plan adopted in 2015.
How we tested this website
This website is tested automatically every 5 or 6 days. The tests are carried out by SiteImprove and supported by on-going in-house manual checking.
We use this approach to test between 5,000 and 6,000 pages automatically. This covers the full content of our main website, thurrock.gov.uk, excluding:
- pages that list the same content as other pages but displayed in a different order
- simple standard forms for feedback, comments, questions and service requests, that use a template identical to other forms tested
You can download an example full accessibility test report below.
We are working with suppliers of services based on a different technical platform but 'skinned' to look like our website.
About this web accessibility statement
This statement was prepared on 16 March 2020. It was last updated on 16 March 2020.