Contact us


You can find information about our services on this website.

Many services are available online:

If you still need to contact us after checking our information and services online, you can use the 'Comments and questions' or 'Request a service' links on the right-hand side of each service information page.

You can get help to access the internet and use our online services at local libraries, community hubs and community centres.

We include direct contact details in our pages where we offer support by telephone, email or post. We also advise on how to complain.

Visiting us

Our main offices are the Civic Offices, New Road, Grays, RM17 6SL.

Our reception and public counters can get very busy – it's much quicker and easier to get information and services online.

Our main arts and culture centre is the Thameside Complex, Orsett Road, Grays, RM17 5DX.

You can use Google Maps to plan your journey to these buildings:

You can also use our road directions to the Civic Offices and the Thameside Complex.

Opening times

Thurrock Council Civic Offices
New Road, Grays, RM17 6SL

  • reception: 8am to 5:15pm, Monday to Thursday, and 8am to 4:45pm, Friday
  • public counters: 9am to 4:30pm, Monday to Friday
  • office hours: 8:45am to 5:15pm, Monday to Thursday, and 8:45am to 4:45pm, Friday

The Thameside Complex includes Thameside Theatre, Grays library and Thurrock Museum, which have their own opening times.

Check individual opening times for other Thurrock libraries and children's centres.

We provide an emergency out-of-hours contact service.