Contact us


You can find information about our services on this website.

Many services are available online:

If you still need to contact us after checking our information and services online, you can use the 'Comments and questions' or 'Request a service' links on the right-hand side of each service information page.

You can get help to access the internet and use our online services at local libraries, community hubs and community centres.

We include direct contact details in our pages where we offer support by telephone, email or post. We also advise on how to complain.

Our standard office working hours are from 8:45am to 5:15pm, Monday to Thursday, and from 8:45am to 4:45pm on Friday.

Visiting us

Our main offices are the Civic Offices, New Road, Grays, RM17 6SL.

Face-to-face support is available at the Civic Offices for our most vulnerable residents who have been offered appointments, or those who have been referred to council services.

We ask all residents, wherever possible, to use our website for information and services – it’s much quicker and easier online.

Our main arts and culture centre is the Thameside Complex, Orsett Road, Grays, RM17 5DX.

You can use Google Maps to plan your journey to these buildings:

You can also use our road directions to the Civic Offices and the Thameside Complex.

Opening times

Thurrock Council Civic Offices
New Road, Grays, RM17 6SL

We provide face-to-face support for our most vulnerable residents who have been offered appointments, or those who have been referred to our services:

  • Monday to Friday, 9am to 5pm, excluding bank holidays.

The Thameside Complex includes Thameside Theatre, Grays library and Thurrock Museum, which have their own opening times.

Check individual opening times for other Thurrock libraries and children's centres.

Support for vulnerable residents

If you need special support, you can contact us below.

Adult social care:

Children's safeguarding:

Housing support for homelessness and urgent help to find accommodation:


Other urgent enquiries:

We provide an emergency out-of-hours contact service.

Urgent legal proceedings

Lawyers who need to contact our Legal team urgently should use the email address below. This email address cannot be used for any other council service requests.

Thurrock Council Legal Services