We’re very sorry to report that due to a technical issue, some council tenants will experience a delay in their direct debit payments for rent being taken.
If you normally pay your rent by direct debit on the 15th of the month, your rent will not be taken from your accounts on Monday 15 September 2025. The council is working hard to resolve the problem and the money will be taken as soon as possible.
We wanted to let tenants know about the delay now, to avoid confusion about the balance of their bank accounts. It is important that the money remains available in your account so that when the technical problem is resolved, there are sufficient funds in your account to enable the payment.
We apologise for any inconvenience this may cause. All other payments on other dates remain unaffected.