News

Global standard for excellence in customer services achieved

11 March 2022
Thurrock Council's Customer Services has once again been recognised for their outstanding work in supporting residents, after recently being awarded the Customer Contact Association (CCA) Global Standard Version 7.
The accreditation follows an audit in January 2022 which assessed the strengths of the service. This included how the council engages with and responds to customers through the Contact Centre and out of hours service as well as Registrars, whilst exploring the working environment of the teams and how talent is nurtured within the service.

Over 70 per cent of targets met at second quarter

9 December 2021
Thurrock Council has met 71% of its targets between April and September this year, Cabinet heard on Wednesday 8 December.
The report was presented by Cllr Jack Duffin, Cabinet Member for Central Services, who said: "As COVID-19 continues to impact services, we have worked to restore normality as far as possible and deliver for residents to the best of our ability.
"I am pleased that we have been able to deliver on almost three quarters of our performance targets, with 59% of targets met being higher than the previous year.

Report highlights successes of council's central services

25 November 2021
A new Thurrock online service enabling residents to easily interact with the council, and supporting officers to work in smarter and more efficient ways, are just some of the achievements highlighted in a recent report.
Cllr Jack Duffin, Cabinet Member for Central Services, who presented the report on Wednesday 24 November, said: "It was a pleasure to present so many successes and achievements from across central services in my first Council report as portfolio holder.

Report highlights successes as restrictions ease

9 September 2021
Thurrock Council's Cabinet heard that the more than 77% of its targets were met or exceeded between April and June this year.
Cllr Jack Duffin, Cabinet member for central services, presented the report. He said: "It's fantastic to see that despite the fact that there were still restrictions in place and many of our services were still greatly impacted by COVID-19, the council still delivered on more than three-quarters of our performance targets – a marked increase from 66% in the same quarter of 2020.

Report showcases best practice in adult and community services

21 July 2021
Enhancing experiences and opening up opportunities within adult social care remain a key focus for Thurrock Council, as highlighted in a report presented to a meeting of Council on Wednesday 21 July.
Cllr Deb Huelin, Cabinet member for adults and communities, showcased the council's work in adult social care and supporting the borough's communities over the past year.
The report outlined opportunities which had been created to benefit residents, including:

Thurrock pupils are top of the class despite pandemic

21 July 2021
Thurrock school pupils have come top of the class again beating national averages for English and maths despite coping with the extra pressures put on them due to the coronavirus pandemic.
Cllr Barry Johnson, Cabinet member for education and children's social care, presented the report on Wednesday 21 July. He said, "Despite the many challenges of the pandemic our schools, early years and other education settings have shown resilience and some truly fantastic results that must be commended.

Performance and satisfaction are pinnacle of housing report

21 July 2021
Housing performance and tenant satisfaction continue to improve and build on recent success that Thurrock Council has had in key housing services as it supports tenants and residents across the borough.
The percentage of repairs completed on time achieved an impressive 98% in 2020/21, and more than 75% of tenants reported being "very satisfied" or "fairly satisfied" with the neighbourhoods and services offered through monthly tenant satisfaction surveys.

Thurrock Council wins finance award for ground-breaking debt initiative

23 October 2020
Thurrock Council has won the 'Solutions Partner' award at the Public Finance Awards 2020 for their ground-breaking 'single view of debt' initiative.
Cllr Shane Hebb, Cabinet member for finance, said: "Again, Thurrock Council's team have led the way with an innovative piece of work, this time in bringing together the many forms of household debt the council manages into a single, unified system.

Council performance remains strong throughout pandemic

17 September 2020
A quarterly report has highlighted the outstanding work of council workers during the coronavirus pandemic as it reveals that two-thirds of services achieved their performance targets during the height of 'lockdown' in April to June this year.
Cllr Deborah Huelin, Cabinet member for central services, said: "This report presents an impressive picture of how our staff have gone above and beyond during a time of great uncertainty and continued to deliver excellent services for our residents.