Global standard for excellence in customer services achieved
11 March 2022
Thurrock Council's Customer Services has once again been recognised for their outstanding work in supporting residents, after recently being awarded the Customer Contact Association (CCA) Global Standard Version 7.
The accreditation follows an audit in January 2022 which assessed the strengths of the service. This included how the council engages with and responds to customers through the Contact Centre and out of hours service as well as Registrars, whilst exploring the working environment of the teams and how talent is nurtured within the service.
The accreditation follows an audit in January 2022 which assessed the strengths of the service. This included how the council engages with and responds to customers through the Contact Centre and out of hours service as well as Registrars, whilst exploring the working environment of the teams and how talent is nurtured within the service.