Thurrock Coronavirus Community Action supports most vulnerable

7 April 2020

Thurrock Coronavirus Community Action (TCCA) has spoken to 636 of our most vulnerable residents during the first 5 days of the community response launching last Wednesday (1 April). In addition, over 350 residents have come forward to volunteer to give their time helping those who are most vulnerable keep safe and well and to stay at home.

The TCCA partnership – led by the council, with Stronger Together and Thurrock CVS – has heard from residents who do not have help available to them from family or friends and require support including food shopping, prescription collections, dog walking and someone to simply speak to in these difficult times.

Kristina Jackson, Chief Executive at Thurrock CVS, said: "The community response has been incredible, thank you to everybody that has come forward and offered to volunteer to support TCCA. We are committed as a partnership to verify all the volunteer support that is being offered, with the overwhelming number of offers of support from Thurrock residents it is taking much longer than usual for Stronger Together to get through all of the applications of those who have kindly volunteered their services. It is in the interest of our most vulnerable residents that we take this approach, putting everybody's safety first whilst continuing to follow Government advice."

Leader of the Council, Cllr Rob Gledhill, said: "It is really heart-warming to see the TCCA partnership support so many residents during the first few days alone. This really is a community effort and I am thankful to all organisations and volunteers involved.

"Thurrock Council staff supporting TCCA continue to take enquiries on a daily basis and are on hand to answer questions, help vulnerable residents get access to food, medicines and social contact. This service is for Thurrock residents who need help as a priority and are without support from family and friends in the community especially those who are vulnerable due to self-isolation or have worsening mental or physical health issues at this challenging time.

“For other residents who have been identified by the NHS as being in the shielding category and are self-isolating for 12 weeks due to their particularly high risk due to serious health conditions, please do respond to the government directly by following the link or call their number in the text or letter you have received to sign up for specific support."

To make an enquiry, go to the Thurrock Coronavirus Community Action web page and use the online form or call the help line on 01375 511 002. The helpline is open Monday to Sunday, between 9am and 5pm, including the Easter bank holiday weekend. The TCCA team will aim to make contact within 48 hours to discuss how to provide support. They will assess the requests for support, prioritise them and match them with the support or volunteers available.

You can also register your interest in volunteering via the Thurrock Coronavirus Community Action web page.