Emergency contact

An emergency is something that happens outside of our office hours and cannot wait safely for you to report during the next working day.

You should phone 999 if you need the police, ambulance, fire brigade or coastguard.

Examples of 999 emergencies are those where:

  • a person is in immediate danger of injury or their life is at risk
  • you suspect a crime is in progress
  • a structure on fire
  • another type of serious incident needs immediate emergency service attendance

Call 101 to report crimes that are not an emergency.

Call 111 if you need NHS medical help but it's not an emergency.

Our emergency support

We provide an emergency phone number for you to use outside of our office hours. You should use this service only in the following situations:

Type Examples
Major emergency Structural damage to properties or infrastructure.
Social services Children, elderly or vulnerable people at risk of harm.
Care equipment Faults affecting alarms or other assistive technology.
Caretaker services Blockages in council housing blocks or reset fire panels.
Major highway hazard Obstruction on a highway or serious damage to a lamppost.
Lost or found dogs Missing dog, or dog to be collected by the local dog warden.
Emergency contact outside of office hours

: 01375 372 468

For use outside of normal office hours:

  • Monday to Thursday, 4:30pm to 9am
  • Friday, from 4:30pm through the weekend until 9am on Monday
  • public holidays

This number cannot be used for any other out-of-hours service support.          

For other out-of-hours support arrangements, go to:

Our contact us page gives advice on how to get in touch during office hours.