Housing repairs and improvements

Reporting repairs

We carry out emergency repairs and urgent, non-urgent and batch repairs.

Unless your request is about a gas leak or blocked sewer, you can contact us to ask for a repair.

Housing repairs

: 0800 074 0169

: repairs@thurrock.gov.uk

This line is free to call and open 24 hours a day, 7 days a week.

Emails will be answered within 48 hours, Monday to Friday, 9am to 5pm.

If the repair is reported out of normal working hours it will be made safe or secure until a permanent repair can be made.

Gas leak

To report a gas leak, contact Cadent (formerly the National Grid).

Cadent - report a gas leak

: 0800 111 999

Blocked sewer

To report a blocked sewer to your property contact Anglian Water.

Anglian water - reporting a blocked sewer

: 08457 145 145

This is a 24-hour hotline and will cost the same as a local call.